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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Risk Operations Analyst II
Work place: Warszawa

The primary purpose of this role is to provide credit data management, policy advisory services and control related functions that facilitate and enhance the credit approval process.


  • Maintain relationship and facility data in credit systems, support a portfolio with supervision.

  • Monitoring of approval requests for Letters of Credit and Guarantees transactions (queue management).

  • Cooperation with other regional CRMS teams.

  • Reviews credit documents and ensure that they are in compliance with Citibank Credit Policies and Standards;

  • Process incoming credit requests and review for completeness and accuracy, convert to concise, accurately recorded credit facilities in CitiRisk Facility Management.

  • Manage processes and procedures to ensure effectiveness. Maintain, as required, up-to-date process manuals, and ensure that documented processes are adhered to.

  • Prepare accurate CAs in a timely manner. Track CA progress during approval, ensure approvals are received in compliance with credit policy and recorded in database accurately.

  • Take ownership of the data in CitiRisk FM and Optima. Understand data flows for all data element categories; investigate and resolve the underlying causes of errors

  • Works with other team members if required to provide efficient and timely results.

  • Develops, analyzes and interprets the data from the risk systems, making comparable analyses, recommending options and courses of action;

  • Work closely with RMs, Product, and Portfolio Managers to ensure smooth coordinated process to manage relationships

  • Works closely with the other teams to ensure knowledge sharing and transfer of best practices;

  • Works closely with other parties such as technology when required to resolve issues.

  • Participate in user acceptance testing of and training for new systems/releases related to credit reporting.

  • Checks that the required documents for each approved facility are in place according to Credit Policies and local requirement before proceeding to release it in the credit system.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 0-2 years relevant experience

  • Ability to produce work accurately and under pressure to challenging deadlines;

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Proficient in Microsoft Office with an emphasis on MS Excel

  • Self-motivated and detail oriented

  • Good analytical and problem solving skills; Some credit risk and product knowledge;

  • Ability to adapt to new situations and implement changes


  • Bachelor’s/University degree or equivalent experience

We offer:

  • Competitive salary; annual salary review; annual performance bonus

  • A challenging work environment where you can collaborate with global teams to contribute to critical banking applications

  • A great environment for learning new technology and tools, online and instructor led training opportunities

  • Opportunity to work remotely

  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)

  • Working in a friendly, dynamic and multinational environment

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


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