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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Cash and Trade Proc Analyst 1
Work place: Warszawa

The Cash and Trade Proc Analyst 1 is an intermediate level role responsible for handling client investigations in relation to SEPA, ACH and WIRE payments. The overall objective is to act as a subject matter expert while processing and monitoring payments and handling clients' or other banks' queries.

Responsibilities:

  • Complex handling of client investigations. Investigate and resolve all enquiries received from customers/third party banks in a timely and professional manner, in relation to ACH, SEPA & Wire transactions.
  • Processing and monitoring payments related to SEPA payments, IMPS, Direct Debits, LCY & FCY cheques and other banking products
  • BAU and non BAU issues resolution - escalation of system and processing issues to respective internal or external parties including follow-up until clarification.
  • Service specific customer enquiries accurately and in a timely manner in line with departmental standards.
  • Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required.
  • Identify and report potential issues, error root-cause results, suggest and implement resolution.
  • Assists on implementation and validation of process improvements for respective products – identifying possibilities of process optimization
  • Participate in projects and system changes.
  • Booking and authorization of transactions.
  • Creation of internal MIS, management reports.
  • Coordinating projects, teleconferences, tests, verifying project and testing documentation, reporting and implementation of initiatives/solutions in cooperation with Supervisor/Manager in order to increase team effectiveness.
  • Effective fulfilment of other tasks requested by Supervisor/Manager, i.e taking part in system/application tests, additional trainings, projects, teleconferences etc.

Qualifications:

  • Very good knowledge of English + at least 1 of the following European languages: Spanish/German/French
  • Knowledge of banking operations will be an advantage
  • Good knowledge of Microsoft Office
  • Strong investigative and analytical skills.
  • Excellent communication and interpersonal skills.
  • Commitment to the deliver high quality service to corporate clients.
  • Ability to liaise with demanding clients
  • Ability to work independently within a team environment.
  • Perfect organization skills, ability of problem solving, make accurate and quick decision, managing multitasks

What we offer:

  • Competitive salary; annual salary review;
  • A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
  • A great environment for learning new technology and tools, online and instructor led training opportunities
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Working in a friendly, dynamic and multinational environment
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.

www.citihandlowy.pl
Bank Handlowy w Waszawie S.A

Details

  • iconAnalytics & Reporting
  • iconWarszawa, mazowieckie

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