The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for ensuring payments, cheques and queries are monitored and completed accurately and on time in coordination with the Transaction Services team. The overall objective is to use technical expertise and comprehension of how the team integrates with others in improving efficiencies, completing deliverables efficiently, and accomplishing overall objectives of cash management strategies.
- Coordination and support on operational activities across teams within Payments department, acting as a link to create synergy between teams.
- BAU and non BAU issues resolution - escalation of system and processing issues to respective internal or external parties including follow-up until clarification.
- Coordinating projects, teleconferences, tests, verifying project and testing documentation, reporting and implementation of initiatives/solutions in cooperation with Supervisor/Manager in order to increase team effectiveness.
- Supporting Supervisor/Manager in preparations to audit/other internal and external controls/process reviews and representing the team, taking part in audit/R&C reviews.
- Effective fulfilment of other tasks requested by Supervisor/Manager, i.e taking part in system/application tests, additional trainings, projects, teleconferences etc.
- Service specific customer enquiries accurately and in a timely manner in line with departmental standards.
- Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required.
- Identify and report potential issues, error root-cause results, suggest and implement resolution.
- Assists on implementation and validation of process improvements for respective products – identifying possibilities of process optimization
- Participate in projects and system changes.
- Booking and authorization of transactions.
- Very good knowledge of English (one of other European languages will be an advantage)
- Knowledge of banking operations will be an advantage
- Experience in leading ad-hoc projects and sub processes.
- Excellent knowledge of Microsoft Office, with special focus in advanced Excel tools and formulas.
- Strong investigative and analytical skills.
- Excellent communication and interpersonal skills.
- Commitment to the deliver high quality service to corporate clients.
- Ability to liaise with demanding clients
- Ability to work independently within a team environment.
- Perfect organization skills, ability of problem solving, make accurate and quick decision, managing multitasks.
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.