Acting as a Process Specialist in F&A team. The role purpose is also interacting with the Client on a daily basis via phone and email, cooperating with other delivery team members, sharing knowledge and expertise and ensuring that the documentation is up to date.

Main Responsibilities

• Deliver high quality, professional proactive Service Client, within agreed SLA
• Resolve complex queries and handles sensitive individual cases across processes
• Actively work on solving issues in day-to-day work
• Share knowledge and best practices among the team
• Identify issues and use the agreed escalation route
• Provide reports on request, analyzing them and drawing conclusions if needed
• Make sure the procedures are understood and being followed by other team members
• Establish and maintains a good relationship with clients at all levels
• Participate in operational calls if required
• Maintain a proactive working attitude towards the clients.
• Provide Customer specific trainings for new hires and advise less experienced employees