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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Client Servicing Desk Representative with Italian
Work place: Warszawa
The Client Servicing Desk Representative is the first point of contact for corporate clients (Programme Administrators) and Citi. As the face of Citi, the agent is responsible for managing clients’ queries and issues.

Key Responsibilities:

  • Receive and action the service requests and queries from corporate clients namely Program administrators (PA’s) received through email within applicable time frame and accuracy.
  • Ensure adherence to applicable turnaround time & accuracy standards.
  • Work with internal functional areas within Client Operations – CAS/Call Centre team & its mgmt. team, Back office teams and Technology as required to successfully handle client queries and service requests
  • Ensure robust tracking of incoming client service requests and queries
  • Quickly understand the client’s needs and what actions are necessary to carry out requests successfully
  • Issue escalation – Take ownership of issues and coordinate their resolution with Citi internal functions and client
  • Drive consistently high levels of client satisfaction by prompt and professional resolution
  • Perform checker activity as next step, where required
  • Support the wider Customer Account Specialist (CAS) team with administrative requests and reporting


  • Excellent written and spoken English and Italian
  • Excellent business-to-business customer service skills
  • Experience of developing client relationships
  • Good knowledge of credit and debit card markets, products and processes
  • Operations/Customer Service experience
  • Knowledge of French, German, Turkish or Arabic is a plus

We Offer:

  • Competitive salary; annual salary review; annual performance bonus
  • A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
  • A great environment for learning new technology and tools, online and instructor led training opportunities
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Working in a friendly, dynamic and multinational environment
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A


  • iconCustomer Service
  • iconEnglish, Italian
  • iconWarszawa, mazowieckie

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