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Smith+Nephew
Smith+Nephew
location iconLocations: Wrocław
level iconLevel: manager/director
Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.

Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.
OTC Team Leader with French
Workplace: Wrocław

As OTC Team Leader, you will ensure that best practice policies and procedures are in place and will continuously examine the way things are working to ensure that creative solutions are applied and efficiencies obtained wherever possible. The purpose of this role is to manage the team of collectors & to improve the cash receivables for your region & develop an effective communication process interface between the team and the Manager. This role’s primary function is to monitor, analyse and improve all key metrics in Collections as determined in the SLAs/ targets.

responsibilities

  • Planning, organizing and supervision of teams’ work

  • Assuming responsibility for the quality of team's work

  • Monitoring and addressing customer needs and issues, ensuring that customers are satisfied with the level services delivery

  • Analysis of the business needs and volumes in regards to OTC activities

  • Ensuring Accounts Receivable closing procedures are completed efficiently, accurately and timely

  • Management of the OTC team to deliver quality credit management activities, to provide value and to manage credit risks in sales order blocked, credit limit review activities, collections from customer including disputes and facilitate credit meetings and other reporting required

  • Being the first point of contact in terms of OTC for all the internal stakeholders

  • Escalate transactions, issues and requests from assigned accounts to relevant functional team if necessary

  • Monitoring of employees’ performance and providing feedback on a regular basis. Ensuring proper follow up and monitoring post-feedback progress

  • Demonstrate continuous improvement approach in OTC strategies design and implementation

  • Maintenance of working relationship across functions within and outside of GBS

  • Recognizing, communicating, analysis and addressing potential issues/risks with all the stakeholders involved

Education

  • Degree level qualification

experience required

  • At least 2 years experience in people management

  • Proven record of process improvements

  • Experience in an international environment (OTC, cash operations, credit knowledge can be an asset)

  • SAP knowledge is an added advantage

competences

  • Fluent English and French (both written and spoken)

  • Excellent verbal and written communication skills

  • Ability to interact professionally and collaborate with internal and external stakeholders

  • Ability to work under pressure

  • Excellent organizational and problem solving skills

at Smith+Nephew we offer

Private health
care | multisport
card | life
insurance
Subsidies for
trainings |
postgraduate
studies
Annual bonus |
sharesave plan |
going extra
miles program
Subsidized
meals and fruits |
integration parties
Possibility of
working
remotely |
flexible working
hours
Possibility of
growth in the global
life sciences
company
Caring,
collaborative
and courageous
business
environment
Relaxation
zones in the
modern
workplace
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconFinance & Accounting
  • iconEnglish, French
  • iconWrocław, dolnośląskie

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