Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Technical Helpdesk Specialist
Work place: Olsztyn
What would you do as a Technical Helpdesk Specialist?
- Effectively analyse and solve the online technical system issues reported by the client via email or calls. This includes: resetting passwords or fixing log in issues
- Efficiently utilise both internal and client facing systems
- Provide practical solutions to the clients and internal stakeholders
- Where necessary, escalate the issue to the Level 2 support
- Deliver customer satisfaction and good quality service
- Support clients with reporting tools
Requirements:
- Minimum one year of experience in customer service
- Fluent English
- Knowledge of MS Office (Excel, PowerPoint, Outlook)
- Analytical and methodical approach
- Effective time management and strong multitasking abilities
- Must be proactive and prepared to investigate issues on own initiative with the minimum of information
- Display a high level of attention to detail
- Team-player
- Strong customer orientation
We offer:
- Advanced mentoring and teaching on solving technical issues will be provided
- Welcoming working atmosphere in a multicultural environment
- Work will be challenging and offering constant development opportunities
- Full social package (e.g. private healthcare care, Benefit System, life insurance)
- Access to broad offering of classroom and online trainings, as well as job shadowing opportunities
- Language courses discounts
IT
