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HEINEKEN Global Shared Services
HEINEKEN Global Shared Services
location iconLocations: Kraków
level iconLevel: specialist
Junior PtP Process Specialist
Junior PtP Process Specialist

In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us. We are looking for Finance & Accounting professionals, ready to „WOW” the world by expertise, passion and pride to be green. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Krakow is the most Vibrant Workplace – Poland in the Central and Eastern Europe Business Services Awards 2020!

Your responsibilities would include:

End-user supporting:

  • Being a 1st level support for HGSS users for ­ Basware
  • Being a 1st level support for Business users from the OpCos for Basware
  • Monitoring and resolving incoming support requests in NextGen within agreed service level agreement (SLA)
  • Creation and updating of system and process documentation
  • Facilitating periodic training sessions for Basware users from HGSS
  • Facilitating periodic training sessions for Basware Business users from the OpCo
  • Supporting Basware end-users with access management issues (requests are self-service via HeiDM)
  • Supplier onboarding
  • Regular end-user communication on changes in Basware

Agile team:

  • As a key member of the product team participating in all agile ceremonies
  • Working together with all product team members to complete assigned user stories planned in sprints on time and in full
  • Coordinating testing activities with HGSS and OpCos teams
  • Supporting the Product Owner in backlog refinement
  • Collaborating with various Product Teams within HEINEKEN, redirect the issues to relevant teams and monitor resolution
  • Collaborating on issue resolution & change requests with Basware

System maintenance:

  • Maintaining Basware application master data (e.g. workflow rules, user group/role definition, organizational configuration)
  • Maintaining Basware business configuration incl. NPO approval matrix
  • Functional monitoring of the tools

Performance Management:

  • Supporting the Service Management team with defining reporting requirements related to Invoice Management tools used in HGSS

Continuous Improvement (CI):

  • Analyzing incoming support requests and define potential improvements
  • Gathering and providing input for continuous improvement
  • Stakeholder alignment on potential improvements
  • Supporting improvement projects related to Invoice Management tools

You are a good Candidate if:
  • You have Bachelors or Master’s degree in Finance or Accounting
  • You have minimum 3 years of overall experience in accounting
  • You have excellent analytical skills
  • You are passionate about understanding business scenarios and developing creative solutions
  • You have very good process understanding of Purchase to Pay Finance processes
  • You have general understanding of the Purchasing processes
  • You have experience with Invoice Management tools and SAP
  • You have basic understating around technical aspects of workflow solutions
  • You have knowledge of Agile/Scrum, experience working in an Agile team a plus.
  • You are customer oriented, self-motivated, solutions driven, detail-oriented and organized
  • You are able to work independently and efficiently to meet objectives

Events and benefits:
Private Medical
Sodexo card
Life insurance
Referral program
Local and global
job opportunities
ACCA Approved
Events and benefits:
  • Private Medical Healthcare
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer


  • iconFinance & Accounting
  • iconKraków, małopolskie

Company profile

  • About us
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