MAKE HISTORY WITH US!

Hi! We are Philip Morris in Poland and we are part of group Philip Morris International. While you’re reading this text, we are shaping smoke free future using technology. Brave enough to change the lives of millions of adult consumers around the globe?

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

WHO ARE WE LOOKING FOR?

• a university graduate preferably in Statistics, Economics, Business or other related fields;
• a professional experienced in Computer Science or similar business experience deploying Salesforce products, in parallel gathering business requirements for future enhancements;
• an expert in salesforce solutions (with a focus on Service Cloud, and nice to have: marketing cloud, community cloud, commerce cloud and consumer goods cloud);
• salesforce certifications, including Service Cloud will be an asset;
• understanding of contact center operations and knowledge of other key technology enablers used within customer service environment such as computer telephony integration, portal self-service, knowledge and case management in order to define best solutions for markets;
• ability to support dashboard design to report and track performance metrics, including use of Einstein capabilities;
• articulate user with the ability to translate data into a narrative for a broad audience;
• detail oriented person with an ability to manage in an environment of uncertainty, ambiguity and complexity with diverse stakeholders;
• a strong analytical and strategic thinker;
Additionally, experience with JIRA and Agile methodologies will be an asset.

WHAT WE OFFER?

• private medical and dental care, life insurance,
• subsidized meals or Sodexo card,
• remote work opportunity and flexible working arrangements,
• employee pension plan,
• multisport program,
• cafeteria program,
• wide range of trainings, optional language classes, further education and professional qualification support possibility (e.g.: ACCA, TAX Advisor, CIMA, CFA),
• free bike and car parking for all employees.

HOW CAN YOU MAKE HISTORY WITH US?

• aid our B2B Digital Transformation by supporting our markets in implementing and operating their B2B customer care programs, in a high value and sustainable manner given a thorough understanding of the customer journey and existing customer care capabilities;
• work in conjunction with the Business Development lead, actively search for business growth opportunities and help redesign business processes to increase efficiency, improve customer experience all the while seeking actionable insights to race our business forward;
• be expected to support our Business Development leads in the deployments, adoption and continuous learning of our B2B Customer Care solutions (an ecosystem composed of SFDC Service Cloud, MuleSoft, Twilit) as well as feedback on opportunities to the Development Team / IT;
• be responsible for identifying and reporting back to Product Owners and Design Teams on key UX / UI and new feature requirements related opportunities;
• collaborate with markets on generating understanding of new features, be it native to Service Cloud or linked to other DTE ecosystem solutions which will improve the capabilities of our B2B contact center operators in order to provide them with a retailer 360 overview;
• work closely with other Digital Engagement leads, Development Teams and IT to provide holistic solutions to markets (Digital Trade Engagement / SFA + Customer Care + E-order + Syndication).

Please note that only on-line applications will be taken into consideration.
Only selected candidates will be contacted.
PMI is an Equal Opportunity Employer. For more information, see www.pmi.com.

Please note that the position can be open in any IBS.