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beign your career journey with accenture

location iconLocations: Kraków
level iconLevel: manager/director

Service Delivery Manager

(Finance & Accounting))

Job responsibilities:

• Single Point of Contact for the client for F&A (Finance & Accounting) Service Delivery Operations
• Provide support to the Clients Finance Management Team for Operations & Delivery related matters
• Ensure process delivery as per contractual SLA & act as the Escalation Point for Clients
• Driving Transformation Agenda for the client processes & tools
• Implementation of process improvements, including six sigma, operational excellence, innovation framework
• Proactively improve client satisfaction and customer relationships working with Client Leadership
• Support sales opportunities and validate expected delivery capability for F&A Ops
• Build a strategic development direction – plan and manage process transitions & scope changes
• Measure cost effectiveness through Planning and Forecasting
• Manage employees delivering the client service, including their professional development

Ideal Candidate Profile:

• 5+ years of experience in managing teams in SSC/BPO environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Experience working with global services
• Experience in multinational organizations
• Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Procurement, Finance (PTP, RTR, OTC),
• Change management experience to drive transitions & transformations
• University degree and qualifications in accountancy/ management/economy
• Fluent English
• Ability to drive significant change while coaching and developing the teams
• Excellent interpersonal communication skills
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint,)
• ERP knowledge nice to have
• Readiness to travel occasionally

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


  • iconFinance & Accounting
  • iconEnglish
  • iconKraków, małopolskie

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