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Exela Technologies
Exela Technologies
location iconLocations: Toruń
level iconLevel: specialist
About Exela
Exela Technologies, Inc. (“Exela”) is a location agnostic, global business process automation ("BPA") leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.

Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune® 100, along with many of the world’s largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.

Why Exela?
A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.

Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital innovation, be part of the revolution!

We are looking for candidates to the position of:
Customer Service Specialist with Swedish
Location: Toruń, kujawsko-pomorskie

Key responsibilities:

  • Providing daily customer service to Swedish customers
  • Identify, evaluate and prioritize customer problems and complaints
  • Analyze customer problems and formulate plans of resolution
  • Participate in scheduled customer reporting
  • Participate in scheduled customer invoicing
  • Participate in on-line customer meetings related to quality and requests statuses

Requirements:

  • Fluent command of spoken and written Swedish and at least basic English
  • Computer literacy of advanced user level (Office, esp. Excel)
  • Strong customer focus to understands customer needs and drive end-to-end customer engagement throughout the team
  • Excellent customer focused skills: good work organization and task prioritization, communication, collaboration
  • Readiness to travel occasionally
If you are interested in the development of your career, please send your CV in English via “Aplikuj” button Exela’s recruitment and selection policy is designed to ensure that we select the best possible candidate for the job, on the basis of their relevant merits and abilities as measured against the requirements of the job. Our employees have access to highly sensitive documents and data, all employees are subject to background screening which may include but is not limited to confirmation of employment history, credit checks, criminal record checks, and confirmation of educational attainment. All sensitive or personal information received from and in relation to the candidates is to be stored and used only in strict compliance with the company’s GDPR polices and all applicable Data Protection Legislation.

Privacy Notice for Job Candidates
1. Introduction
EXELA Technologies as a Group of Companies (hereinafter referred to as ‘EXELA’ or/and ‘We’) takes the privacy of an individual’s data very seriously and is committed to protecting and respecting your privacy. The Data Controller for your personal data is Exela Technologies Sp. z o.o. with its registered office in Warsaw 00-103, Królewska 16 (Saski Crescent, VIII P), Organisation number (NIP): 5223079900 and as a Joint Controller Exela Technologies, Inc. with its registered office in 251 Little Falls Drive, Wilmington, Delaware 19808, United States of America, Organisation number: 5568695.
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation which replaced the Data Protection Regulation (Directive 95/46/EC). The GDPR aims to harmonise data protection legislation across the European Union, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate.
This Privacy Notice describes how we collect, use and process your personal data during the recruitment process and with whom we might share it and how long we keep it. This also makes you aware of your rights under the GDPR. This Privacy Notice applies to all EXELA’s job candidates.

2. What information do we collect ?
We collect, store and use some or all of the personal data/information listed below:
a) General identification - name, surname, maiden name (if applicable), birthplace (if provided), birthdate, home address (if provided), address for deliveries (if provided), telephone number (if provided), email address (if provided), sex (if provided), your photo (if provided);
b) Concerning your professional experience and qualifications - work certificate data from previous jobs or other documents confirming employment periods, qualifications from education, courses or/and certificates, references;
c) Other - other data which may be included in your application or CV.
We may collect, store and use some or all of the ‘special categories’ of personal information listed below, only if and to the extent local legislation requires, or you choose to share it with us (based on your freely given consent).
a) information about your health, including disability status, disability pension and retirement pension (if provided)

3. How do we collect this data?
We collect information directly from you, but We may also receive personal data about you from other sources such as referees, a recruitment agency and from third party sources, if you allowed them to do this (people who recommend you). We will also collect additional personal information in the course of the recruitment process (e.g. internal notes, assessment records).
You are under no statutory or contractual obligation to provide data to us during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

4. How do we use personal information?
As an potential employer we need to process your data to fulfil legal obligations, legitimate interests, or execute a contract with you. We use personal information which could include, but is not limited to, the following purposes:
a) To consider your application in respect of a role for which you have applied;
b) To consider your application in respect of other roles (if you consent)
c) Get in contact with you;
d) Verifying details you have provided, using third party resources (such as regulatory checks);
e) To request information such as references, qualifications and potentially any criminal convictions, (to the extent that this is appropriate and necessary with respect to roles you are applying for);
f) To set up and conduct interviews and assessments;
g) Complying with our legal obligations in connection with the detection of crime or the collection of taxes or duties.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which we are using that allows us to do so.

5. What legal basis do we have for processing your personal data?
As a rule Our legal basis for the processing of personal data are: your consent, legal obligation and our legitimate interest. These legal basis have been defined in article 6 of the GDPR. Below We describe each of these in more common language.
Consent
Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time (as set out below). You have the right to withdraw your consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.
Legal Obligation
We will rely on legal obligation, if we are legally required to hold information on you to fulfil our legal obligations – including where you are placed in a role in a regulated environment. This would include the requirement to obtain and hold data regarding criminal convictions.
This also concerns incidents if EXELA would like to establish or defend it’s legal claims :
a) Sometimes it may be necessary for us to process personal data and, where appropriate and in accordance with local laws and requirements, special category personal data in connection with exercising or defending legal claims or in case of carrying out EXELA’s obligations in the field of employment, social security and social protection law;
b) This may arise, for example; where we need to take legal advice in relation to legal proceedings or are required by law to preserve or disclose certain information as part of the legal process.
Our Legitimate Business Interests
Our legitimate interest means processing of personal data is necessary for EXELA’s legally justified interest, i.e. matters related with the protection of property, employees, but also business secrets and matters related to providing security to persons present at premises. We never override fundamental rights and freedoms of our employees which require protection of personal data.
Local Legislations and Regulations
In certain cases, employment and financial (anti-money laundering) and other local legislation may require that we collect information that is considered to be sensitive. In these circumstances we will ensure that only the minimum required data is collected, that it is securely stored and that it is deleted when no longer required.
Below you can find examples of legal basis per type of processing which We undertake during our employment relationship:


Type of processing Legal basis
You send your application for a specific job offer Candidate’s consent
Checking your resident status (if applicable) Legal Obligation
Preventing discrimination Legal Obligation
You agree to save your profile for future job vacancies Candidate’s consent
Internal recruitment notes, candidates assessment Legitimate interest


6. When do we share personal data?
EXELA being an international company processes data in locations both in the EEA and outside the EEA. We share your personal information with other entities of EXELA as part of recruitment process, for system maintenance support and hosting of data. Several support services such as finance are centralised and located outside of the EEA. We transfer the personal information we collect about you to EXELA entities within the EEA, the USA and India.
We may share your personal information with different governmental authorities, institutions, agencies (or similar), or insurance companies where required by law for the purpose of their regulatory tasks and with selected third parties including:
a) Business partners, suppliers and sub-contractors for the performance and compliance obligations during the recruitment process;
b) Cloud based storage providers;
c) Exela’s hiring manager who can be located within or outside of the EEA.
Where we do share your data with 3rd parties or other EXELA’s entities, the shared data will be limited to that which is required by the 3rd party or other EXELA’s entity to provide the required processing. In such cases your personal data is safeguarded by Data Processing Agreements, committing outsourced service providers to process your personal data for specified purposes and in accordance with our instructions, comply with GDPR and apply appropriate security measures to protect your personal information in line with our policies. All transfers outside the EEA made to countries which are considered by the European Commission to not provide an adequate level of protection of personal information are safeguarded with agreement based on Standard Contractual Clauses approved by the European Commission. Where data is being transferred to the USA, we have conducted appropriate impact assessments to verify whether importers of data located in USA conform to European data protection legislation.
We have listed in the table below several categories of personal data which We may share with other entities of EXELA, as part of the recruitment process:

Categories of personal data shared Comments
a) General identification - name, surname, maiden name (if applicable), birthplace (if provided), birthdate, home address (if provided), address for deliveries (if provided), telephone number (if provided), email address (if provided), sex (if provided), your photo (if provided);
b) Concerning your professional experience and qualifications - work certificate data from previous jobs or other documents confirming employment periods, qualifications from schools, courses or/and certificates, references;
c) Other - other data which may be included in your application or CV.
Data Processor - It will be shared with another Exela entity only when the hiring manager is located in another country than Poland.

More details about sharing data can be obtained from contact point specified in point 12.

7. How do we secure personal data?
Once We have received your information, we will use strict procedures and security features to prevent unauthorised access. All information you provide to us is stored securely on our servers. We have in place the following measure to ensure that confidentiality, integrity and availability of the personal data we hold on you.
a) Facilities are in place to ensure that data is backed up in the case of accidental or deliberate loss, and that the system can be recovered with minimal interruption in case of a loss of service;
b) Access to the data is tightly controlled and only authorised users are permitted access. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality;
c) All staff are given training in the requirements of the GDPR and data security;
d) Transfer of personal data from one location to another is via secure links that use cryptography to ensure the security of the data being transferred;
e) We have in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Any sensitive information (such as health-related information or any sensitive data required by local legislation) will usually be used separately from other personal data, and access rights to such sensitive personal data are granted only in appropriate circumstances. We are avoiding personal data collection and usage in paper format. If so required, the paper documents and copies will always be stored in secure premises with access being limited to approved members of staff, in line with our internal policy.

8. How long do we keep your personal data for?
We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and where you are happy for us to do so. We will only retain your personal data in general for the following periods:
a) Where you have been successful in your job application we will retain your personal information in your personal file for as long as you are employed by the company and as long as required by regulatory or legal requirements;
b) If you allow us to keep your details to any other opportunities that may be of interest to you. We will retain this information for a maximum of 12 months.
All paper records will be deleted by secure shredding and electronic copies will be deleted by secure erasure in accordance with applicable laws and regulations.
Details about retention schedule can be obtained from contact point specified in point 12.

9. Your rights in relation to personal data
Under the GDPR you have the right to:
a) Request access to your personal information which involves confirming with us whether we are processing your personal data and if we are, to request access to that personal data including the categories of personal data processed, the purpose of the processing and the recipients or categories of recipients. We do have to take into account the interests of others though, so this is not an absolute right;
b) Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected or deleted;
c) Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below);
d) Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. To stop receiving marketing communications from us or change your preferences please contact us local email address / contact details;
e) Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it;
f) Request the transfer of your personal information to another party in certain formats, if practicable.
g) Withdraw consent to processing at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. To withdraw consent please contact; Local contact details with details of what information to be provided.

If you wish to exercise any of the rights set out above, please contact the Local contact details (see below) with details of what information is to be provided.
a) You will not have to pay a fee to access your personal data (or to exercise any of the other rights), however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances;
b) We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response;
c) We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated;
d) In certain circumstances we may need to limit the scope of the data subject’s rights e.g. where a request is made to delete data that has to be retained for legal or regulatory reasons, or where fulfilling the request may expose the personal data of another data subject.

10. Use of automated decision-making and profiling
We do not undertake automated decision making. A person will always be involved in the decision making process.

11. Changes to our Privacy Notice
If any changes are made to our Privacy Notice in the future, we will inform you and provide a copy of the amended notice.

12. How to contact us?
Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to :

Exela Technologies Sp. z o.o.
Dział HR
Oddział w Toruniu
Ul. Grudziądzka 46-48
87-100 Toruń
Career.pl@exelaonline.com


You have the right to make a complaint at any time to the Local Supervisory Authority. We would however, appreciate the chance to deal with your concerns before you approach the Local Supervisory Authority so we encourage you to contact us in the first instance.

Urząd Ochrony Danych Osobowych
ul. Stawki 2
00-193 Warszawa
tel. 22 531-03-00
kancelaria@uodo.gov.pl
Infolinia: 606-950-000

Details

  • iconCustomer Service
  • iconEnglish, Swedish
  • iconToruń, kujawsko-pomorskie

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