Your responsibilities will include:
- Supporting team and Team Leader in daily operational tasks
- Effective daily supervision of team's work
- Being the point of contact for operational queries, dealing with issues and assisting with escalations which have been referred to the Team Leader
- Active participation in BAU and team cross training
- Maintaining expert level of technical knowledge appropriate to support team leader and senior management in effective judgment in decision making
- Supporting planning and monitoring work in the team including setting priorities in line with customers' expectations
- Ensuring high quality and reporting team effectiveness
- Supporting Team on increasing effectiveness and quality
- Participation in service review calls with other departments and spoke locations
- Support team members, team leader and senior management to ensure that all the MI, KPI, KRI, KMP, BCP, BCM files and reports are updated and distributed on regular basis
- Supervise and evolve necessary controls and procedures so that operational risk is mitigated
- Supporting recruitment process annual appraisals of team members
- Providing support for new comers during training and to adapt the BP2S environment
We are looking for you, if you have:
- First experience in people management
- Knowledge of Investment, Fund Industry and Securities Market will be a strong asset
- Client focused - able to build productive and collaborative working relationships with stakeholders
- Excellent written and spoken English and French
- Excellent organizational skills
- High productivity and precision
- Good communication and interpersonal skills
- Commitment and motivation
We offer:
- Stable employment on the basis of full-time job contract
- Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
- Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
- Opportunities to growth within the organization including 6 Career Paths to choose from
- Prestigious work location near Rondo Daszyńskiego