HCL is a business enterprise with presence in the fields of technology and healthcare.
Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises
three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare
with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities
operating across 31 countries including over 500 points of presence in India. In the technology space,
HCL’s offerings span a wide range of software and hardware services and solutions including R&D,
Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management,
IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in
Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing
demand for quality Healthcare in India.
In Poland we started our operations in 2007. Our operation in Poland primarily
revolves around the global technical support centre through which we provide multilingual
Infrastructure Management Support to our clients. Apart from providing multilingual technical support
in 15 languages, we also work on technology based projects for our clients.
Due to our growing business needs we are looking for:
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.
HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.
For this role you will be responsible for handling client escalations, Risk, Incident, Problem, Change Management, SIP, CIP etc, new process creation, implementation and monitoring.
- Previous experience on similar position (3-5 years)
- Good communication skills to deliver business driven solutions.
- Fluent English (C1)
- Good knowledge of incident and problem and change management.
- Should have worked in ITIL framework and well versed with processes.
- Knowledge of Risk Management.
- Should have experience of handling a team of 24X7 resources.
- Should be well versed with business process and pharmaceutical domain knowledge will be plus.
- Should be technical driven and understand concepts of technology
- ITIL Foundation
- Six Sigma Green Belt