As Team Leader you will be responsible for assisting the manager in meeting the site metrics and goals by supervising a team.

What will you do?

• Oversee and manage a team for an international company within the social media industry.
• Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
• Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
• Identify opportunities to improve user experience and communicate to delivery lead and client teams.
• Interface effectively with other teams, delivery lead and client teams.
• Manage the performance of the team and act as the team’s career counselor.
• Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members.
• Develop and administer team schedules and performance requirements.

What do we expect?

• At very minimum 12 months in a QA or similar role
• You have demonstrated the following skills as a minimum:
  • Ability to project manage tasks or small teams.
  • Strong communication skills towards larger groups or client stakeholders, both remotely and face to face.
  • Ability to provide feedback both positive and negative.
  • Sense of empathy, kindness and patience.
  • Impeccable behavioral track record.
• Availability to work shifts incl. Weekends and bank holidays.
• Previous Team Leading experience is not a must but a strong asset.