Who we are looking for

An individual with advanced knowledge of anti-money laundering / know-your-customer / financial crime regulations and processes who has strong background in Financial Services / Management Consulting. Previous team management and leadership experience is required to perform this job.

Your new role
As KYC Quality Assurance Senior Manager you will drive QA Operations for New To Bank, Periodic Reviews, and Event Driven Reviews and ensure that QA processes are of the highest quality to meet regulatory expectations and follow industry best practice. You will manage stakeholders relationships to ensure communication of all money laundering risks, through Leadership and Operational Forums. In this function you will engage, lead and influence BU stakeholders and their teams to better equip them to embed AML behaviours through BU/RM training.

As KYC Quality Assurance Senior Manager you will:

• Work collaboratively as a leadership team to contribute to the success of the Global AML Centre and the AML program both globally and across the Global region

• Coordinate and manage regular strategic and operational communication with Stakeholders

• Effectively manage Global AML Centre deliverables and continually look for improvements

• Establish, build and retain an effective AML team in line with strategy and to deliver in line with enhanced service quality priorities

• Produce accurate and appropriate MIS to enable senior management to track progress in line with Regulator requirements and recommend solutions/course corrections to address any lead time challenges

• Connect with AML Compliance function to optimize their involvement in KYC and future state to improve current operational processes

• Ensure quality and skills of resources are appropriate to have a ‘best in class’ KYC services

• Ensure that the Global AML Centre has the right resources, including staff, IT , financial and oversight functions to operate effectively

• Ensure that the Global AML Centre operates in compliance with internal and external regulations and that escalation procedures are followed

• Monitor all Audit/Regulatory findings globally to ensure corrective action plans are adequate and apply to all BU’s where identified

• Work closely with the AML Business Process Manager to optimize the current operating model and implement process improvements when required

• Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy, and are regulatory registered where appropriate for their role

• Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.

• Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively

What we value

These skills and qualifications will help you to perform the job:

• Advanced knowledge of anti-money laundering / know-your-customer / financial crime regulations and processes

• Strong background in Financial Services / Management Consulting

• Experience in AML / KYC client on boarding / periodic reviews or compliance function (6 years+)

• Experience of leading, coaching and developing staff: 3 years + of team management experience is desired

• Demonstrated ability of managing a large and demanding team/program to tight deadlines in the face of constantly changing policy and procedures

• Ability to work with multiple stakeholders across the 3LOD

• Excellent interpersonal, organizational and administrative skills

• Good Microsoft Excel and Word skills

• Fluent command of English language; top quality communication skills

• Strong presentation skills including experience in face to face presentations to senior management

• Proven ability to work towards tight deadlines

What we offer

• Employee savings plan

• Premium life insurance package

• VIP medical package

• Multisport card

• Remote work options

• Additional holiday entitlement

• Language classes

• Soft skills trainings

• Technical workshops

• Development sessions with a mentor

• Diversity of opportunities across a range of challenging and highly complex activities

• Technical or leadership career pathway