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HEINEKEN Global Shared Services
HEINEKEN Global Shared Services
location iconLocations: Kraków
level iconLevel: specialist
Technology Specialist - Chatbots
Technology Specialist - Chatbots

In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us. We are looking for Finance & Accounting professionals, ready to „WOW” the world by expertise, passion and pride to be green. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Krakow is the most Vibrant Workplace – Poland in the Central and Eastern Europe Business Services Awards 2020!

Your responsibilities would include:
  • proactively communicating and collaborating with external/internal business stakeholders to produce the functional requirements for new chatbot solutions

  • translating the functional requirements for the new chatbot solutions into the technical design and providing adequate documentation

  • continuously improving the Power Virtual Agent and the Azure Bot Framework Composer platform through innovation and introduction of new features and functionalities to the platform

  • integrating chatbot solutions with other global solutions and the HEINEKEN data lake

  • helping federated teams by advising on solution approach, conducting code reviews and helping the remote teams with their own development work

  • enabling self-service as much as possible for federated teams

  • setting up and continuously improving Chatbot development standards, both for Azure Bot Framework Composer and Power Virtual Agent solutions

  • supporting and coaching junior developers and federated team developers

  • contribute collectively to the Product team in delivering user stories and contributing to the product increment

  • continuously being aware of the security requirements of HEINEKEN and ensuring that all ongoing improvements are aligned with these requirements

  • ensuring support, maintenance, continuous improvement through Partners and/or Service management

  • ensuring optimum performance, availability and security in accordance with security standards and policy

  • participating in all the team agile ceremonies: daily scrum meeting, sprint planning, refinement and retrospective

You are a good Candidate if:
  • you have Bachelor/Master’s degree, preferably in technical field
  • you have Power Platform and Azure Bot Framework Certifications

  • you have development skills and experience (2 years minimum) with one of the following platforms: Microsoft Bot Framework and Intelligent Virtual Agents (MS Power Platform), Oracle Digital Assistant, Teneo Conversational AI platform (Artificial Solutions); Google Dialogflow

  • you have experience with .NET C#

  • you have experience with REST (and similar) API integrations, manipulation and usage of data

  • you have experience and/or some understanding of Natural Language Processing (NLP) and how to utilize it

  • you have awareness of test management and deployments of chatbot/conversational AI solutions, so these can be automated (CI/CD pipelines)

  • you have experience with connecting/integrating with backend systems from Chatbot development perspective

  • you have excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical people.

  • you are analytically and quantitatively strong, highly structured

  • you are a team player and are able to work effectively at all levels of the product teams with the ability to influence others to move toward consensus.

  • you are able to identity and understand multiple stakeholder perspectives and “truths” and bring an open mind to understanding and build on the views of others.

Nice to have:

  • awareness of emerging technologies, industry trends and the ability to evaluate them for applicability

  • experience working in a federated enterprise organization

  • experience with Python/Java Script

  • experience with integrations with large ERPs and CRMs

  • experience of programming with SQL queries

  • experience working with Git & Azure DevOps

  • experience with continuous integration and deployment

  • you have a good understanding of related technologies such as Machine Learning

Events and benefits:
Private Medical
Sodexo card
Life insurance
Referral program
Local and global
job opportunities
ACCA Approved
Events and benefits:
  • Private Medical Healthcare
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer


  • iconIT
  • iconEnglish
  • iconKraków, małopolskie

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