Who we are looking for:

In your role as a RPA PROD Support Lead, will work with other Robotic Process Automation team members through the phases of use-case data exploration and prototyping to the design, implementation, deployment and support of the use-case.

Responsibilities:

• Experience in working with RPA tools like Blue Prism, UI Path

• Good knowledge on Banking domain

• Own 24*6 support for production support activities in both Blue Prism 5 and Blue Prism 6 environments

• Perform data collection, preprocessing, feature engineering, data visualization and analysis

• Helping team with his technical expertise for the issues and difficulties they face during support

• Understand work expectations & prioritizes critical activities, anticipate operational issues and prepare accordingly

• Timely Response to customer requests and queries by providing information with all relevant data points and clarity

• Ensure 100% knowledge on all supporting use cases

• Develop New SOPs and KEDBs

• Conducting Knowledge sessions for team for the use cases

• Identifying activities for automation and implementation

• Providing innovative solutions through technical expertise for the code bugs/fixes in use cases

• Identification of scenarios for possible major incidents

• Knowledge on release management, performing Code deployments for the all environments: PROD, UAT, DEV in both BP5 and BP6 environments

• Strong problem solving and communication skills

What We Offer:

• Employee savings plan;

• Premium life insurance package;

• VIP medical package;

• Multisport card/cinema tickets / money transfer

• International operating environment;

• Language classes;

• Soft skills trainings;

• Technical workshops

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.