Job Purpose:

The Logistics Process Coach & Super User supports the local team, as well as internal and external stakeholders in all aspects related to the tools available to execute business critical tasks. Also this role entails management, coordination of Freight Costing functionality and project in TMS platform for automatic and seamless freight cost settlements with hauliers and service providers.

Process Coach is responsible for training, coordination and supervision od seamless flow of information and data to ensure sustainable process.

In practice:

• Proactively resolving End User issues and feeding back RCA and/or resolutions

• Resolve errors to ensure EDI data transfer critical to logistics operations and smooth Freight Cost booking.

• Support Project Team in successful implementation of Freight Cost project including cooperation with internal and external stakeholders and building and maintaining system logic.

• Be responsible for onboarding new vendors to Freight Cost functionality

• Actively networking and attending meetings with other Super Users and Process Experts and Specialist to help manage issues, raise process improvement ideas and share best practice awareness

• Performing training and testing to a high standard to support GSAP / TMS and others platforms improvement and changes.

• Supporting operational excellence by championing standard processes and systems to colleagues (e.g. embedding the Integrated Support Model and following new processes), providing coaching where required

Principal Accountabilities:

• Act as first level of support for end-users and key stakeholders with process/system inquiries and failures, GSAP and TMS system issues or improvement opportunities.

• Monitor new implementation of TMS FC, ensuring timely cost calculation and transfer to auto recovery process

• Follow up with carrier communications in order to fully understand gaps in the statement of account and process/post outstanding payments

• Support implementation of all TMS FC changes by handling ad hoc process requests

• Assist Project Manager in representative functions and performance management functions including call participation and daily project team delivery monitoring Performing and coordinating training of New Team Members

• Assisting end users in raising tickets and supporting timely closure Develop user’s knowledge and competence by driving regular coaching and workshops while broadening own knowledge and upskill

• Encourage end-users on self-development and CI initiatives

• Support implementation of improvements to the existing processes and develop or amend existing tools

Skills & Requirements:

• Min. 3 years of experience on similar position

• Virtual working experience including team, coaching and stakeholder management

• Fluent English skills

• Demonstrated evidence of Enterprise first values and behaviors

• Lubricants business or Supply chain awareness

• Projects and Change management experience

• SAP/ DDMRP system knowledge as an asset