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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Logistics Superuser and Process Coach

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Purpose:

The Logistics Process Coach & Super User supports the local team, as well as internal and external stakeholders in all aspects related to the tools available to execute business critical tasks. Also this role entails management, coordination of Freight Costing functionality and project in TMS platform for automatic and seamless freight cost settlements with hauliers and service providers.

Process Coach is responsible for training, coordination and supervision od seamless flow of information and data to ensure sustainable process.

In practice:

• Proactively resolving End User issues and feeding back RCA and/or resolutions

• Resolve errors to ensure EDI data transfer critical to logistics operations and smooth Freight Cost booking.

• Support Project Team in successful implementation of Freight Cost project including cooperation with internal and external stakeholders and building and maintaining system logic.

• Be responsible for onboarding new vendors to Freight Cost functionality

• Actively networking and attending meetings with other Super Users and Process Experts and Specialist to help manage issues, raise process improvement ideas and share best practice awareness

• Performing training and testing to a high standard to support GSAP / TMS and others platforms improvement and changes.

• Supporting operational excellence by championing standard processes and systems to colleagues (e.g. embedding the Integrated Support Model and following new processes), providing coaching where required

Principal Accountabilities:

  • Act as first level of support for end-users and key stakeholders with process/system inquiries and failures, GSAP and TMS system issues or improvement opportunities.

  • Monitor new implementation of TMS FC, ensuring timely cost calculation and transfer to auto recovery process

  • Follow up with carrier communications in order to fully understand gaps in the statement of account and process/post outstanding payments

  • Support implementation of all TMS FC changes by handling ad hoc process requests

  • Assist Project Manager in representative functions and performance management functions including call participation and daily project team delivery monitoring Performing and coordinating training of New Team Members

  • Assisting end users in raising tickets and supporting timely closure Develop user’s knowledge and competence by driving regular coaching and workshops while broadening own knowledge and upskill

  • Encourage end-users on self-development and CI initiatives

  • Support implementation of improvements to the existing processes and develop or amend existing tools

Skills & Requirements:

  • Min. 3 years of experience on similar position

  • Virtual working experience including team, coaching and stakeholder management

  • Fluent English skills

  • Demonstrated evidence of Enterprise first values and behaviors

  • Lubricants business or Supply chain awareness

  • Projects and Change management experience

  • SAP/ DDMRP system knowledge as an asset

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconLogistics, BPO/SSC
  • iconKraków, małopolskie

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