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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Supply & Logistic Coordinator - Catalyst & Technologies

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

If you have a passion for logistics/transport management and customer service, with a problem-solving mindset, the Supply & Logistics Coordinator role presents an exciting opportunity. Working within the ever-evolving energy industry, you will be part of a team dealing with global responsibilities, adapting to unique customer requirements while staying abreast of any changes in the external (logistics) environment.

Where You Fit In

The Customer Operations team is responsible for efficiently delivering the portfolio of products within the Shell Catalysts & Technologies (SC&T) business worldwide. SC&T ships ~200 M lbs globally each year and handles ~300-500 orders/year.

We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that the customer experience we deliver are segmented according to their needs.

You will need to liaise with many internal stakeholders within the regions as well as external stakeholders (customers, third parties, etc.) in multiple international markets. Driving continuous improvement, coordinating/sharing best practices across regional SBO teams, and working towards improving the E2E sales and customer experience and logistics delivery.

What is the Role?

The Supply & Logistics Coordinators are critical to the success of SC&T business and in delivering upon the organization’s growth ambitions. You will be providing superior customer service throughout the E2E sales cycle: from inputting initial quotations to final delivery of product, billing and invoicing. This requires coordination of both internal (regional managers in the regions) and external (customers, third parties) stakeholders in multiple markets. Furthermore, you will be responsible for real-time troubleshooting/problem solving, acting as the first point of contact.

What We Need from You?

International shipping / logistics related experience required. Strong Import/Export knowledge and experience and documentation, not limited to:

  • Transport documents such as:
    • SDS, Certificate of Analysis, Certificate of Origin, Customs Invoice, Packing lists, SAP invoice, CMR’s/ Bills of lading and Letters of Credit
  • Good knowledge of SAP required, specifically the following modules:
  • Purchasing; Sales & Distributions; PCA Reports. Skilled level in Microsoft Office and Adobe
  • Excellent communication skills, ability to work individually, or as part of a team and build robust relationships with stakeholders, customers, and third parties.
  • Strong ability to prioritize multiple competing objectives and meet tight/demanding deadlines
  • Strong problem-solving skills and confidence to make decisions
  • In this fast-paced exciting and challenging role, you will need to rely on your ability to make quick/timely decisions, trust your instincts, and be creative with your solution-based ideas in order to successfully meet the tight and demanding deadlines.
  • Establish and maintain close working relationships with regional sales associates and regional SBO teams
  • Unpredictable workload; must adapt to sudden shifts in workload demand and delegate responsibilities effectively to staff for business continuity
  • Keeping up with changes to SAP functionality
  • Industry knowledge: heightened security issues in transportation industry, customs organisations and refinery operations and trade and compliance
  • Ability to work effectively independently or as part of a team
  • Passion to learn the Shell Catalysts & Technologies business
  • Mid-shift working hours (approx.1 p.m. - 9.30 p.m.), exact schedule to be agreed.
  • EnglishLanguageProficiency - excellent English verbal and written communication skills

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconLogistics, Procurement, BPO/SSC
  • iconKraków, małopolskie

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