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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Salesforce & Marketing Cloud Consultant

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Description

At Shell Fleet Solutions, our ambition is to deliver seamless, contextual and valuable communications to customers and prospects across the customer journey. You’ll be working alongside passionate people who love what we do and enjoy being champions of customer-centricity at every touchpoint we manage; creating tailored, relevant engagement campaigns for our customers and working with innovative technology every day. We foster a learner mindset, and so we commit to providing opportunities for personal and professional development for each member of the team – you can expect a multi-faceted, supportive work environment here.

The Customer Dialogue Operations Team covers 22 markets across Europe and Asia, and will be responsible for managing the activation and orchestration of all Fleet Solutions customer marketing campaigns, and this role provides a unique opportunity to be at the heart of our shift to moving towards insights-driven marketing that drives tangible business value.

What’s the role?

Thi is a new role that sits in the Global Customer Dialogue Operations Hub in Shell Fleet Solutions & Emobility. We’re on a journey to become our customers’ first choice in sustainable mobility solutions – and customer marketing plays an important role in delivering best in class customer communications experiences that will differentiate us from the competition.

The Salesforce & Marketing Cloud Consultant is responsible for the build, quality assurance, testing and deployment of email templates, landing pages and web forms that comprise the multi-channel customer communications eco-system. You will work closely with the Marketing Automation Manager, and the Email Campaign Specialists to design and build HTML emails, web pages and forms that make up the customer communication briefs submitted by the local businesses.

We’ll entrust you with the following responsibilities

  • You will work with the Marketing Automation Manager to ideate, plan and execute multi-channel marketing campaigns against campaign briefs (email, SMS, web, push notifications)
  • You will design and build personalized, dynamic, email templates, landing pages and forms for campaigns, ensuring optimal set-up, testing and execution and maintenance
  • You will support the Email Campaign Team with Quality Assurance testing and reviews for all campaigns delivered by the team, ensuring all builds adhere to brand, privacy, deliverability and accessibility guidelines
  • We care about respecting data privacy and inclusion, so you will ensure compliance to data privacy regulations and accessibility requirements when building emails and web pages
  • We’re constantly building capabilities, so you will have a learning mindset, constantly improving your skill set and trying out new innovative ideas


You’ll ideally have

  • At least 3 years’ experience building high quality, dynamic email templates and web pages
  • Advanced HTML, CSS & JavaScript skills required to build and maintain emails and web-forms.
  • Ability to work quickly to sometimes tight deadlines and deliver quality work across multiple languages
  • Strong attention to detail, ensuring all builds are brand compliant and meet accessibility and deliverability benchmarks.
  • Working knowledge of email development, test & preview tools such as Litmus
  • Knowledge of AMPScript (Marketing Cloud’s proprietary scripting language) is a bonus

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconMarketing & PR, BPO/SSC
  • iconKraków, małopolskie

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