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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
CSD Analyst

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

As the CSD Analyst you will be responsible to provide dedicated E2E commercial, professional consultancy and administrative activities relating to contingent workforce management. The CSD Analyst handles day to day operations, manages queries, IQN workflows, commercial rate negotiation and reporting to enable access to top talent contingent workforce in the market place.

Main accountabilities:

  • First point of contact on Contingent Workforce and channel users to the correct RtP route (IQN system or Purchase Order).

  • Single point of contact for all non-technical IQN related queries from business users, Subject Matter Expert for Contract Labour and Consultancy processes and policies.

  • Manages long term Business relationship/partnership ensuring top notch customer service

  • Work collaboratively with CP Leads/Category Managers on deviation to category strategy.

  • Support Hiring Manager with candidate selection and follow up for Hiring Managers if required.

  • Manage individual sourcing process as per contractor classification, rules and supplier quilt.

  • Arrange and manage onboarding virtually; work closely with business to ensure resources are onboarded/off-boarded successfully- request to obtain necessary IT equipment and GID on behalf of Hiring Manager for the contractor and provide relevant onboarding/off-boarding guidance to Hiring Manager and contractor.

  • Enforce compliance and governance with HR, Categories, Legal and Fiscal policies.


  • Self-starter with ability to work independently

  • Need to have strong verbal and written communication skills and be able to communicate to a wide group of stakeholders globally

  • English fluency

  • Strong analytical skills

  • Deliver excellence (customer service focus) and continuous improvement (ability to assess and diagnose problems and to propose solutions that are simple and effective)

  • Good interpersonal and stakeholder management skills

  • Well organized and able to manage competing priorities

  • Ability to work for a mixed shift

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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