Among your responsibilities there will be:

• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

• Manage deviation from plan

• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team

• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed

• Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible
  
  *Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs)

Requirements

• Experience in logistics would be an asset

• Utilize the right processes and tools to plan, monitor and improve scheduling performance against agreed KPIs.

• Proactively looks for solutions and drives change and improvements in processes and practices to enhance customer experience.

• Excellent stakeholder management

• Excellent communication and issue resolution skills

• Stress resistance

• Ability to deal with non-standard situations

• Dutch min. B2