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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Channel Marketing Manager

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for experienced marketing expert with broad knowledge in retail, sales and operations. If you are interested in working in multimillionaire business across various locations, delivering through others and shaping market visibility then the role is for you!

Mobility is the face of Shell, touching the lives of 30 million customers every day at more than 45,000 sites, in around 80 countries. If you want to be leading programs that support local markets in driving performance and delivering commercial value to Shell, you have an excellent opportunity to share your expertise in a dynamic Retail environment.

This role reports into GM of Retail Operational Excellence, Global Retail/Mobility Marketing. It’s an international and diverse team of Retail professionals, frequently interacting with a wide group of global and local stakeholders across all levels of the organization.

The role will lead high-profile projects that enable better integration of Global Mobility offering at market level.

You will provide operations expertise and support to markets, to help them grow value, establish operations excellence and deliver on our Customer Value Proposition.

The role will require you to work with local markets and global teams, across variety of functions (e.g. NFR, Legal, Finance, Network, NFR) and stakeholders at many levels of the organization.

Key responsibilities:

  • To Lead key projects that enable better integration of Global Retail offering at market level

  • To own and lead the strategic review of the Retailer Cost Allowances, aimed to provide visibility and understanding of the cost elements and identify any $ value opportunities to contribute to fit the strategy

  • To collaborate effectively with global functions and local markets to capture best practices and share with regions to give stronger guidance in annual business planning and opportunities for replication

  • To review and implement clear processes, roles and responsibilities to enable increased consistency of costs allocation across markets and regularly review and optimise spend

Senior Stakeholder Management at General Manager and Leadership level is critical to the success of this role. Ability to influence the markets and deliver though others. Significant and in-depth knowledge of the Retail business and the intricacies of the Operational business required to have credibility with the markets.

To succeed on the role you need to have:

  • Broad marketing and Retail knowledge, with experience of working with sales and operations teams

  • Very good understanding of Retail direct operating model (RBA) and good understanding of indirect models

  • Strong project management, relentless attention to detail, analysis & evaluative skills and creativity

  • Excellent Leadership skills and ability to influence people at all levels, without direct authority

  • Excellent communication skills and the ability to develop strong relationships quickly

  • Driven and Self-motivated to deliver results with strong interpersonal skills

  • Collaborative behaviours are critical due to the significant work required across all Mobility departments and more broadly

  • English on min. C1 level (fluency)

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconMarketing & PR, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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