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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
External Relations Adviser

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Are you a talented communicator, public affairs professional, social media guru or cutting-edge creative looking for opportunities in a global company at the forefront of the energy business and climate challenge? if your answer is YES then the role is for you!

We are looking for experienced External Relations/PR expert whose responsibilities will include:

  • Development and delivery of a suite of materials (written, images, film, powerpoint, speaker’s notes, data) including the sourcing of data from a wide variety of Shell businesses and functions.

  • Development and delivery of energy transition narrative, and other narratives, based on various global narratives but with specific local policy supporting content,

  • Day to day management of content delivery for digital channels: Twitter, LinkedIn and

  • Development of content for digital campaigns, applying a campaign mindset, always seeking maximum Return on Investment for every item of content, considering factors such as sharability, opportunities for repurposing – always looking for high quality of engagement over reach.

  • To contribute to the development of a content strategy that will support the Reputation objectives and deliver impactful content via the right channels.

  • To bring examples of best practice into the team that can support creative thinking.


  • Experience of writing in English (min. level C1 preferably C2) for a variety of audiences and in a variety of styles, including colloquial, with tangible impact. The level of written English needs to be excellent. They will need to understand and convey subtle messaging, and speak in different tones to target a variety of native English stakeholders demonstrating an understanding of their various needs and interests.

  • Experience of managing agencies, briefing on design and production projects and managing to ensure high quality, cost effective outputs.

  • Experience of developing concise and shareable content for social media and media campaigns (esp Twitter and LinkedIn).

  • Strong interpersonal and communications skills, including excellent writing and speaking skills, and experience in stakeholder engagement, and the identification/management of non-technical risks and key stakeholder relationships that may impact Shell’s reputation.

  • Proven track record as self-starter, willingness to assume management of complex projects, pay attention to detail and set priorities to meet deadlines.

  • Ability to manage approvals processes and negotiate between business objectives and approvals constraints.

  • Capable of interfacing and coordinating with wide variety of groups, inclusive in approach.

  • An ‘outside-in’ mindset bringing best practice and competitor research into the team.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

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