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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Insight Platforms and Tools Manager

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for experienced customer insight/market research specialist to join our Retail Marketing team, if you are a fan of new technologies, innovations and driving improvements the role is for you!

Your role will include:

  • Monitoring insight industry in search for new tools, methodologies and vendors. Implementing the discovered innovations within Shell marketing environment. Maintenance of new and existing tools, including their internal promotion and on-going management of suppliers.
  • Development and maintenance of internal communication channels, platforms and tools, building their awareness amongst Shell marketers and driving their usage.
  • Working with the CI Team on integration of tools and communication and supporting the Team in their communication with Stakeholders.

Development and maintenance of insights tools and platforms

  • Drive insights innovation agenda by exploring and recommending new insight approaches, especially tools that can be scaled across business
  • Manage Shell Global Insights Team Agency Roster, by identifying, screening, onboarding and promoting innovative vendors.
  • Central Shell knowledge management platform, Customer Insight Heartbeat: ongoing platform maintenance and development / implementation of new functionalities. Deploy an app-based solution.
  • Video capture (Voxpopme): drive usage among Shell Marketing Community and Global Customer Insights Team.
  • 3rd party data sources: maintaining connection with CI Heartbeat of the existing partners and constantly looking for opportunities with new vendors providing data relevant to Retail and Global Commercial stakeholders.
  • Development of full-scale self-service research management tool
  • Leveraging existing tools to support CI Team and Business stakeholders in building comprehensive customer understanding
  • Coaching Marketing team on insights:integrated insights communication: run an integrated newsletter to keep Marketing Community up-to-date on the latest insights project, tools & platforms and available data / data sources.

Skills & Requirements

  • University degree in social sciences or statistics
  • Professional experience in market research / customer insights, preferably FMCG and agency side
  • Very good understanding of insights industry;
  • Good grasp of insights tech environment;
  • Experience in managing complex, global projects with multiple stakeholders;
  • Excellent stakeholders and suppliers’ management skills in virtual environment.
  • English min. C1

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAdministration, Analytics & Reporting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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