At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

The Process Specialist acts as the local representation (or extension) in the shared service center of the Global Process Lead at group level. The Process Specialist drives optimal E2E processes, by contributing to the mission of the GPO organization: design, guard, transform and continuously improve E2E processes, which are effective at a competitive cost and resulting in an excellent experience for customers, suppliers and internal stakeholders. By driving optimal E2E processes, the GPO organization enables the business to create value for the Company. The Process Specialist in close alignment with the Global Process Lead and team:

• contributes to the development of a process strategy, resulting in a roadmap of transformation initiatives,
• drives E2E process excellence and end-to-end productivity in the Function through standardization and deployment of common business processes and enablers,
• shares and preserves process knowledge in the area of expertise, and
• drives transformation and continuous measurement & improvement of process performance
• The Senior Process Specialist/Lead for the team of Process Specialists is responsible for workforce planning, back-up structure and the people performance management cycle, supervises the team and its operational deliverables, supports employee’s development, builds engagement and fosters collaboration across teams.

Your responsibilities would include:

• Process design
• Provides input for standard process design for all relevant elements, i.e. Processes, Policies & Procedures, Master Data, (Risks and) Controls, Solutions, Organisational Structures and KPIs/PPIs.
• Contributes to the creation of policies, procedures and guidelines in close cooperation with the Global Process Lead and Senior Process Managers
• Stakeholder management
• Engages actively with OpCos, HGSS, Global Functions and the GPO organization to ensure high quality stakeholder relationships, understand stakeholder requirements and manage expectations to drive optimal E2E processes
• Business Partnering
• Proposes process improvement initiatives as input for the Transformation Roadmap
• Operational Excellence
• Monitors and uses operating metrics to identify process improvement initiatives
• Process adaptation
• Provides recommendations/guidance regarding new process adoption
• Ensures that the process designs, policies & procedures and operating principles are embedded in the relevant common business solutions
• Authorizes system access as per the design book guidance for customized T-Codes
• Knowledge Management
• Shares and preserves knowledge in the area of process expertise
• Compliance management
• Validates and guards compliance with the standard process design
• Engages actively with OpCos and HGSS to drive the reduction of process deviations
• Proposes and submits change requests in regards to process modification
• Ensures effective governance of implemented changes
• Acts as the first point of escalation and link with the Global Process Lead for all process design related issues
• Manages and prepares for the approval of derogations for process non-compliance
• Transformation Deployment
• Contributes to the execution of the Transformation Roadmap
• Intervenes and escalates to the Global Process Lead in case of deviations from plan
• Continuous Process Improvement
• Actively works with HGSS, Global Process & Control Improvement (P&CI), Global Functions and OpCos to identify cross-OpCo and global process improvement initiatives, and steers E2E improvement
• Guides and supports operations teams in process improvement initiatives on the basis of analysis, expert knowledge and experience
• Business Outcomes
• Provides input for the (re)definition of business outcomes and for the (re)assessment of process performance targets to further drive optimisation
• As Senior Process Specialist/ Lead:
• Support recruitment of Process Specialists
• On boards new team members
• Is empowered to act and resolve first line people related issues
• Workforce planning including timesheet, holiday planning
• First point of contact in terms of escalations and flags to Transformation Manager and Global Process Lead potential issues
• Supports planning and execution of back-up plan
• Coordinates administrative activities in line with People Performance Management Cycle with alignment with Transformation Manager,
• Responsible for status check on objectives and development plans for team members in alignment with Transformation Manager, Senior Process Managers and Global Process Lead
• Addressing action plans for underperformance within a team
• Coordinates administrative activities in line with Total Reward calendar

You are The Candidate if:

• You have Bachelors or Master’s degree in Finance or Accounting or Management
• You are able to understand the E2E process strategy and the application to the task and responsibilities in this position
• You analyse processes, detects inconsistencies, and analyses possible causes and solutions
• You have fluency in English, additional European language is a plus
• You have strong and effective communication, facilitation and presentation, strategic thinking, effective time management
• Strong analytical skills, continuous improvement mindset
• At least 5 years of experience in Finance/Accounting in SSC/BPO environment
• Minimum 3 years’ experience in Finance function specific to the area of process expertise (process design and documentation, gap analysis and solution identification)
• Strong experience and solid knowledge of process specific knowledge
• Exposure to multiple tools and methodologies and familiar with the SAP system
• Strong analytical and project management skills

We will offer you: