Role Overview

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.

Responsibilities

• Contact customers to collect outstanding debt
• Coordinate customer’s queries with the relevant departments for dispute resolutions
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets
• Report current status and flag any potential risks to Credit Controller
• Maintain customer credit limit
• Perform blocked order release related activities
• Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution
• Ensure compliance with collections policies and procedures

Education

• Degree level qualification

Experience

• Customer Service - nice to see
• Order to Cash - nice to see
• SAP - nice to see

Competencies

• Excellent knowledge of Italian language (written and spoken)
• Fluent English (written and spoken)
• Excellent communication skills and ability to interact professionally and maintain good relationships both internally and externally

at Smith+Nephew we offer