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HEINEKEN Global Shared Services
HEINEKEN Global Shared Services
location iconLocations: Kraków
level iconLevel: specialist
Senior Process Analyst RtR
Senior Process Analyst RtR

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

Main purpose of Process Analyst position is to support Operations/ Process Specialists and Projects with insightful analytics provided along with process and improvement recommendations.

Your responsibilities would include:
  • -Support Operations with regular Insight Dashboards preparation on regular and ad hoc basis
  • -Support with KPI analyses and data insight for Operations, present high level conclusions based on the data analytics
  • -Analyse the data from the efficiency perspective (time, volume, cost)
  • -Gather data for Projects and insight generation (Business case for the Project)
  • -Connect with Operations if Business Context is required
  • -Close Collaboration with Process Expert/Process Specialist/SPM for KPI performance, trend analyses, process performance
  • -Understand and be able to describe KPIs differences vs prior month/reporting period
  • -Look for opportunities for process improvements, in collaboration with Process Specialist and Operations
  • -Continuously look for improvement opportunities in report automations and data sources used
  • -Act as a translator between Business and Technical Developers
  • -Take care of building analytical model/BI reporting in cooperation with BI Solutions Team
  • -Preparation of satisfaction surveys and calculations / visualizations for the results and data interpretation
  • -Act as a KPI Tree Key user – propose improvements and new visualizations/reports, deliver trainings on KPI Tree if required

You are The Candidate if:

Must have:

-Bachelors or Master’s degree in Finance, Statistics, Econometrics or Accounting

-Ability to understand system complexity and data sources to translate them into insightful dashboards, reports

-Advanced understanding of business functions, workflows, and processes

-Advanced Excel skills

-Analytical and problem-solving skills

-Ability to draw conclusions and define process recommendations and improvements

-Excellent written, verbal communication and presentation skills

-Ability to manage stakeholders from different organizational areas and create content matched with stakeholder’s need and level

-Ability to work effectively and independently

-Collaborative and supportive approach

-At least 4 years of experience in Finance/Accounting in SSC/BPO environment

-Solid process specific knowledge

-Ability to use KPI Tree to provide analytics

Nice to have:

-Experience with SAP tables

-Experience with Celonis

-Experience with Power BI or other BI tools

-Experience with Power Query/Power Pivot

-Project certification

We will offer you:


Events and benefits:
Private Medical
Sodexo card
Life insurance
Referral program
Local and global
job opportunities
ACCA Approved
Events and benefits:
  • Private Medical Healthcare
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer


  • iconAnalytics & Reporting, Finance & Accounting
  • iconEnglish
  • iconKraków, małopolskie

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