Responsibilities:
- Leading the team, settings objectives, coaching, developing and motivating team members
- Overseeing the final quality of transfer agent team by ensuring:
- all transactions/investigations are processed according to given deadlines
- timely escalation of problems and highlighting of operational incidents
- quality objectives are met - Fostering innovation and efficiency by active participation in innovation projects and quality improvements
- Preparing and updating reports regarding team performance and risk mitigation
- Maintaining superior relationship with internal and external stakeholders
- Driving/participating in conference calls with other departments and spoke locations
- Ensuring that operational procedures are being updated on regular basis
- Conducting yearly appraisals process with employees
- Conducting recruitment process
Sounds good? Learn more about our recruitment criteria.
Requirements:
- Minimum 5 years of work experience in operational area and at least 1 year on Team Leader position
- Experience in securities services, funds industry or related areas of financial services would be a strong asset
- Fluency in English as working language
- Stress resistance and ability to work under tight deadlines
- Great leadership skills
- Ability to motivate and develop team members
- Exceptional verbal and written communication skills
- Strong time management and organizational habits
- Client focused - able to build productive and collaborative working relationships with stakeholders
We build our culture based on team spirit, open-mindedness and willingness to learn. If these values are close to your heart, scroll down to see what we offer.
Offer:
- Stable employment, full-time job contract
- Six Career Paths to choose from
- Complex onboarding and induction programme
- Trainings, co-financed language courses, professional certifications and post-graduate studies
- Private medical package including freedom of treatment and telemedicine
- Life insurance
- Employee Pension Plan
- Sports Card
- Lunch Card
- Cafeteria Platform
- Modern, eco-friendly office located near Metro Daszyńskiego station
- Opportunity to integrate and enhance our good work atmosphere (sports teams, chess club, Toasmasters, MixCity, Pride Poland, CSR).