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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Regional Merchandise Advisor

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

An exciting opportunity has arisen to join the Brand Extension Licensing and Protection Team – a growing business focused on brand equity building, revenue generation and brand protection for the Shell Group.
The RMA will oversee the procurement of a wide variety of branded merchandise, focusing on innovation, sustainability, brand building, and strategic relevance – with the overall objective of protecting the Shell brand and maximising cost savings.

The world is changing fast and Shell is changing too – not only to keep up with the external pace, but also to anticipate and shape a different future. The new integrated Corporate Relations function will deliver value by supporting our strategy and sectoral approach and improving policy and advocacy outcomes. We will bring the outside in and secure and drive Shell’s reputation and values. Drawing on a strong base of professional excellence, we aspire to be best-in-class at achieving integrated outcomes through effective engagement and communication with external and internal stakeholders.

Where you fit in:

The Brand COE houses this function and the wider team is comprised of 9 licensing, merchandising and trademark professionals. It is a fast-paced environment where there is a focus on results and delivery and where the customer experience is second-to-none.
The RMA is the focal point to guide local marketers through the process of ordering standard or bespoke merchandise, ensuring appropriate customer service and value for money – with a focus on cost savings or cost avoidance. The RMA will specialise in Shell branded merchandise production with expert knowledge on the process from sourcing to delivery and evaluating success.
Last, but not least, quality and compliance are key attributes to merchandise and the RMA shall ensure that all Shell branded merchandise comply with the standards set out in the Shell Merchandise Policy (VI, quality, safety).
The role includes working as a global team sharing learnings with USA and APAC counterparts and building a successful global merchandise portfolio.

What is the Role?

This role focuses on merchandise procurement, ensuring merchandise fits the brief of clients’ marketing programmes, brand and ethical sourcing compliance and flawless project management. Knowing the market, what makes products unique and attractive and how to deal with clients are important skills which will be tested in this role.

  • Manage a series of Shell branded merchandise sourcing projects and deliver high quality, world-class branded products that meet the needs of both internal and external stakeholders;
  • Make sure projects are delivered on budget and achieve cost efficiencies where possible (driving scale of procurement to deliver savings);
  • Develop excellent working relationships with third party suppliers;
  • Become a brand ambassador for Shell and the central Brand team, maintaining the integrity of the Shell brand from a branded products perspective and ensuring third party suppliers adhere to brand standards;
  • Develop excellent relationships with all ER/Brand staff, and stakeholders, e.g. new and existing customers to maximise work completed by CoE;
  • To keep up-to-date on merchandise, design, technology and communications trends.

What we need from you:

  • Leadership Skills
  • Build long term relationships, collaborate and have influence with customers, partners and other external partners;
  • Motivate everyone by connecting to a shared purpose.
  • Functional Skills and Experience
  • 5+ years’ experience in a creative (and production) environment, working with brands;
  • Industry experience in branded merchandise and marketing communications (3+ years);
  • Good working knowledge of all appropriate MS Office packages and experience in budget management;
  • Strong interpersonal skills, coupled with demonstrated customer-facing skills;
  • An industry-wide knowledge in branded merchandise and communication developments;
  • A working knowledge of Shell Merchandise Policy and brand/VI policies regarding correct brand application (design and product);
  • A working knowledge of Shell Retail Uniform policy and main source of info/person of reference;
  • Sound understanding of contract and procurement, financial structures and processes.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAdministration, Marketing & PR, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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