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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Demurrage Claims Specialist

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

The team is part of a T&S Operations-SBO team within Trading, Supply and Manufacturing. Collectively the team handles transactional activity on behalf of Commercial Operations such as Demurrage, Post Deal Claims & Oil Loss Claims, internal reporting, Radar voyage actualization and supports invoice processing, and financial reconciliations. Customers, Port Agents, Inspection companies, and Counter-parties, also internal companies within the Shell Trading network and its Supply company affiliates. The work is carried out using a wide range of Trading and Scheduling IT Systems such as Salesforce, SAP and others

The Claims Specialist handles any claims or issues related to the quantity of the product. This might require recovering claims from Ship-owners, Terminals, Insurances or other counter-parties.

The key of your role is to minimize the impact of cost claims and maximize the recovery within the contractual agreements. Inquiring and strong analytical skills to understand every detail of a deal, its execution, the technicalities around loading and discharging vessels, a high degree of commerciality and drive to get the best deal for Shell are critical skills to be successful as a Claims Analyst.

Accountabilities

You will investigate what happened on a voyage during and after operations have finished; were there any deviations in Quantities throughout the entire supply chain.
Using a commercial mind-set, the you will prepare claims, ensure quick receipt of funds and negotiate with suppliers, receivers, ship-owners and terminals to reduce losses & maximize recoveries for Shell.

Other accountabilities are:

  • Ensure all claims activities are correctly reflected in financial and trading systems
  • Use a continuous improve mind-set to support process improvements
  • Follow internal procedures for approval of payments and settlements
  • Follow internal guideline on escalation to Team lead, Commercial OPS and Traders
  • Take ownership for safety, compliance and audit readiness
  • ​Support cost reviews and root cause analysis

Requirements :

We are looking for highly motivate people that are result driven and are able to work under pressure. Commerciality, analytical skills, curiosity, attention to detail and solving problems all come naturally to our ideal candidate.

Do you have a track record proving you are a quick learner, a strong communicator and strong at building relationships with your stakeholders? Then we are looking for you. Some other experiences we are looking for are:

  • The ability to read and interpret legal language
  • ​Experience in the industry and knowledge of quantity accounting (This is an advantage)
  • Bachelor’s degree or equivalent previous work experience.
  • Excellent negotiations and analytical skills
  • English min. C1

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconAdministration, Analytics & Reporting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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