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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Legal Online Resources Administrator

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

The Legal Online Resources Administrator sits in the Central Legal Projects team in the Legal Services Global Operations department, supporting all Legal departments, countries and regions. Our department works closely with all legal departments to identify, manage and maintain the online legal information resources required by the legal community, including those provided by external organisations such as legal publishers or law firms. In addition, the role includes helping end users to find and use existing and new legal online information services.


  • Manage the online information services used by Shell Legal
  • Identify legal information service user requirements and match to market-based information service solutions
  • Run online service product trials, gather feed-back and recommend services
  • Liaise with other departments in Shell e.g. Contracting & Procurement / External Information Sources as needed to support negotiations with suppliers for new services and renewals (ensuring value for money)
  • Monitor / maintain usage statistics and general services information (for records and budgeting)
  • Keep up with changes/developments in online legal information services
  • Maintain / develop Legal’s External Information Resources webpages (Legal World)
  • Raise awareness of online legal information services to lawyers
  • Deliver presentations and training on available resources / arrange training from external suppliers

Special Challenges

  • Work as part of a global, virtual team
  • Need for strong team-working skills in a virtual environment
  • Versatility and adaptability
  • Ability to work in a fast-paced, changing environment
  • Strong engagement skills, working with stakeholders at all levels on regular basis

Experience, Skills and Qualifications Required

All candidates with relevant experience and expertise will be considered. Those candidates who can demonstrate specific experience within some or all of the below areas will be preferred:

  • Experience of providing information services, preferably a Librarianship or Information qualification.
  • An interest in law, lawyers and how their work contributes to Shell.
  • Experience of managing subscription online information resources
  • Ideally an understanding of the work of lawyers, their information needs and a knowledge of online information services used by lawyers
  • Pricing and content negotiation skills
  • Research skills – finding relevant information for people
  • Presentation and training skills – delivering mostly virtually
  • Web page content design and writing skills
  • Relationship building skills including with external suppliers, vendors and law firms
  • Confident and self-motivated
  • Ability to work independently or with a variety of people across all levels of the organisation
  • Good organisational skills with an ability to take the initiative
  • Demonstrate flexibility and ability to adapt to changing priorities

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAdministration, Law, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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