Fleet Solutions Customer Support (FSCS) is the role aiming to support Office Based Account Managers (OBAM) in Shell Fleet Solutions (SFS). FSCS manage the non-sales activities thanks to which can substantially increase the effectiveness of OBAM channel. FSCS are also allowed to send pre-agreed or standard offers and collecting customer approvals and challenges.

• Telephone and email contact with customers to generate opportunities.
• Proactively promote and explain the Customer Value Prepositions (CVP) to customers.
• Share with customers pre-agreed or standard offers.
• Preparing the documentation – according to accepted offer.
• Support OBAMs’ effort to maximize profits from the cooperation with customers. Support in hyper-care period for the new customers.
• Provide effective day to day support to existing customers incl.: customer management and periodical verification of customer needs, experiences & wishes.Understanding customers growth plans, new destinations or business areas in order to propose additional products or services.
• Build and maintain business relationship with customers.
• Ensure proper working cooperation with OBAM team.
• Provide regular feedback to sales team regarding customer issues and competitor activities.
• Proactive contact with customers with declining volumes or with customers that stopped uplifting with Shell cards.
• Support in debt-chasing – contacting with debtors to arrange repayment plan and actions to renew the cooperation.

• Czech or Slovak minimum C1
• English minimum B2
• Ability to convert and present CVP features as value for the customers.
• Ability to communicate effectively with customers, getting their trust and ability to build working relationship.
• Ability to analyze data & good Excel skills.
• Sales/business acumen and entrepreneur mindset.
• Diligent with positive attitude Professional business stakeholder management.