from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Pensions Admin Associate

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Purpose

The Trustee Services Unit (TSU) provides executive support, including advice and recommendations for actions, to the Board of Trustees of the Shell Contributory Pension Fund (SCPF), Shell Overseas Contributory Pension Fund (SOCPF), Shell International Pension Fund (SIPF), UK Shell Pensions Plan (UKSPP) and Shell Supplementary Pension Plan (SSPP) and 2 Lathol schemes and manages the pensions administration and related activities, including accounting, of these schemes.

The Pensions Admin Associate will perform administration for routine retirements, deaths, leavers and transfers and handle routine member queries via email, post or phone.

Also to authorize basic administration tasks performed by other Pensions Admin Associates.


The SCPF and SOCPF have a fund membership of approximately 50,000 members, including a pensioner payroll of £35 million per month for a population of 40,000 pensioners in the UK and overseas.

Principal Accountabilities

  • Perform administration for routine retirements, deaths, leavers and transfers for the SCPF and SOCPF.
  • Deal with routine member queries via email, post and phone
  • Ensure all processes are completed and authorized within targets agreed with the Trustee Board
  • Ensure all individual cases due for payment are processed for the weekly supplementary/lump sum payrolls, or monthly payroll cycles (managed by the Payroll Team)
  • Authorise basic administration tasks performed by the other Pensions Admin Associates e.g. letters chasing for certificates

Key Challenges

  • Develop knowledge on all the Shell Pension Funds.
  • Develop knowledge on new pensions legislation being introduced and how these legislative changes affect the Shell funds and current pension administration processes

Job Knowledge, Skills & Experience


  • ​Experience in HR, Customer Service
  • ​Experience in handling phone conversations
  • Good English is a must

Nice to have:

  • Good technical knowledge of defined benefit pension schemes and UK pensions legislation
  • Experience of pensions administration systems
  • Experience of pensions administration calculations
  • Preferably holds a pensions qualification

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconHuman Resources, Customer Service, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (170)

selected offers

Career Opportunities for Czech / Slovak Speakers
flag English, Czech, Slovak
Career Opportunities for Dutch Speakers
flag English, Dutch

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!