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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Commercial Specialist Sales Consultant with Dutch

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

This role is to pioneer a newly built commercial team to nurture virtual commercial expertise for Europe region. You will grow in highly energetic and passionate team offering Shell customers a full suite of fleet solutions & E-mobility CVPs (Customer Value Proposition).

Customer Operation’s purpose is to deliver best in market customer experience and business value, at an affordable cost. Success for Customer Operations is providing market leading Customer Experience, generating revenue for Shell and, providing a modern and engaging employee experience augmented by technology. We are fully end-to-end integrated with business partners we work with. We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that our customer experience we deliver are segmented according to their needs.  

What is the Role?

Commercial Specialist is the role aiming to support Account Managers in “farming” activities (cross-sell, upsell, churn prevention) in order to free up time for onshore Account Managers to focus on “hunting” activities.

More specifically, your role will include: 

• Build and maintain business relationship with existing customers, proactively “farm” customers.
• Provide effective day to day support to existing customers incl. customer management and periodical verification of customer needs, experiences & wishes, as well as understanding customers growth plans, new destinations or business areas in order to propose additional products or services.
• Proactively promote and explain CVPs to customers.
• Share with customers pre-agreed or standard offers.
• Prepare and propose the upsell offers for existing customers.

What We Need from You?

Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success.   

Additionally, you will have: 

  • Working proficiency in English 
  • language (Min. C1) Dutch • Knowledge of
  • Strong Communication and Influencing skills  
  • Sales/business acumen and entrepreneur mindset
  • Demonstrated ability and commitment to build Customer Success  
  • An understanding of customer needs and how to address through a best in market customer experience 
  • Commercial outlook with an understanding of commercial drivers 
  • Strong analytical skills
  • Proven experience in Contract Management  

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconSales, BPO/SSC
  • iconEnglish, Dutch
  • iconKraków, małopolskie

Company profile

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Career Opportunities for Dutch Speakers
flag English, Dutch
locationKraków
Career Opportunities for Danish Speakers
flag English, Danish
locationKraków
Career Opportunities for Swedish Speakers
flag English, Swedish
locationKraków

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