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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Global Merchandising Manager

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

You get to develop, sharpen and execute our B2C and B2B consumer products e-commerce platform (Merchandise Hub). This highly commercial and externally facing role focuses on the Merchandise e-commerce platforms, including sourcing, compliance, marketing, category selection with a large data analytics component. This is definitely an exciting opportunity to join the Brand Extension Licensing and Protection Team – a growing business focused on brand equity building, revenue generation and brand protection for the Shell Group.

The world is changing fast and Shell is changing too – not only to keep up with the external pace, but also to anticipate and shape a different future. The new integrated Corporate Relations function will deliver value by supporting our strategy and sectoral approach and improving policy and advocacy outcomes. We will bring the outside in and secure and drive Shell’s reputation and values. Drawing on a strong base of professional excellence, we aspire to be best-in-class at achieving integrated outcomes through effective engagement and communication with external and internal stakeholders.

Where you fit in?

The Brand COE houses this function and the wider team is comprised of 9 licensing, merchandising and trademark professionals. It is a fast-paced environment where there is a focus on results and delivery and where the customer experience is second-to-none. The global coordinator is responsible for running the global e-commerce hub – a B2B and B2C platform. The objective is to grow this platform to consolidate Shell’s considerable merchandise spend (around $100mln) into a single e-commerce platform, improve quality, brand compliance and generate cost savings. The e-commerce hub is now open externally, so a key challenge is to create a retail-consumer friendly shop offering and generating new licensing revenues for Shell.

What’s the role?

  • Managing of Merchandise Hub P&L and web analysis incl. monthly assessment of sales results, product prices, margins, web analytics (cost-to-click, cost-to-convert), category selections.
  • Coordinating the Merchandise Hub operations:
    • o Promotions, if necessary, to optimise the stock levels, e.g. discounts and promotions;
    • o Managing introduction of new items liaising with the Merchandise Hub operator and suppliers;
    • o Working on enhancements of Merchandise Hub to improve the user experience and increase the conversion rate;
    • o Coordinating communications to Merchandise Hub users to push sales of specific products; etc.
    • o Act as contract manager to the e-commerce platform providers and also work with CP on RFPs for new local, regional merchandise providers
  • Coordinating the merchandise suppliers’ compliance programme, working with the selected service provider to conduct safety documentation checks, ethical audits, product inspections and additional merchandise product safety testing.
  • Defining and executing the key stakeholder’s engagement plan (materials, calendar of calls/webcasts, etc.), so to share with key audiences the benefits of the merchandise sourcing process. Increase its awareness and usage in the wider Shell community to drive brand consistency on Shell branded products.
  • Overseeing the Shell branded merchandise sourcing process, defining periodical audits, providing regular reports to Line Manager on the E2E process (user numbers, submission numbers, cost savings, issues etc.).
  • Overseeing a global team of Regional Merchandise Advisors (RMAs), providing necessary training and communications on all aspects of the Shell branded merchandise sourcing process to upskill and support RMAs’ development.
  • As focal point for global suppliers, maintain positive relationships, and continually assess relevant new suppliers and innovative products.

What we need from you:

Leadership Skills
Maximise Performance

  • Deliver improvements and outcomes to close gap to potential.
  • Integrate and collaborate across boundaries to maximise commercial value to Shell as a whole.

Live our values and goal zero

  • Lead by example with a deep personal commitment to always do the right thing.
  • Never accept shortcuts when it comes to ethics.

Functional Skills

  • Commercial Acumen: must be fluent in the language of business opportunities and delivery; material B2B negotiations and contract development; customer management experience, including P&L responsibilities.
  • Effective communicator: must demonstrate ability to take complex subjects and easily distill concepts across broad audiences.
  • Marketing, brand and Customer Value Proposition development: must have demonstrable track record in marketing products and developing CVPs to internal/external customers.
  • Seasoned networker: must be able to navigate the web of key influencers across the company, building key relationships whilst enjoying the confidence and endorsement of the VP Brand.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconMarketing & PR, Sales, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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