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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Corporate Relations Adviser - Social Performance

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

If you are looking for exciting and meaningful opportunities for strong communicators in a global company at the forefront of the energy business and climate debate read on.

The world is changing fast and Shell is changing too – not only to keep up with developments – but to anticipate and shape a better future. Shell’s newly integrated global Corporate Relations function brings together professional communicators, brand experts, government relations professionals and specialists in non-technical risk and social performance to work with commercial and technical colleagues and deliver Shell’s business strategy. The CR team will bring external analysis and perspectives to business decisions, communicate Shell to the world and drive Shell’s brand and reputation. Drawing on a strong base of professional excellence, we aspire to be the best at achieving successful integrated outcomes for the business through effective engagement and communication with stakeholders and audiences.

Where you fit in:

The newly created Corporate Relations (CR) Adviser Social Performance (SP) APAC position is based in Manila, the Philippines, where a growing communications community provides Shell’s global businesses with solutions in internal/external communications, content development and campaigning, brand and reputation management, commercial deal-making support, cutting-edge creative solutions and professional operations at the nerve centre of the function.

The successful candidate will be the focal point for reporting, budgeting and payments for the Social Performance and Indigenous Participation team. The role will be integrated into Shell’s Australia Social Performance team, which creates a positive presence and legacy in the communities and countries in
which we operate to gain community acceptance for Shell’s business objectives. This is crucial for our ambition to strengthen our license to operate and demonstrate that we are a responsible company. The position formally reports to CR Team Lead SP in Krakow and informally to the National Social
Performance Manager, Australia.

What’s the role:

This role supports the Australia National Social Performance team, including Indigenous Affairs in their reporting, budgeting and payments linked to Shell Australia’s community benefits programs.

It requires an understanding of the businesses' strategies, commercial and reputation impacts and opportunities in the region and drives integrated reporting including input into critical, executive decision documents.


Supports the National Social Performance Manager to:

  • Manage SI and community contribution budgeting, invoicing and spend reporting
  • Manage spend and programme-impact reporting
  • Manage supplier contracts and sponsorship and donation agreements
  • Manage and monitor fund levels and spend rates of Purchase Orders
  • Manage process for reviewing and responding to third party funding requests and proposals
  • Manage grants process and funding rounds
  • Manage ad hoc special projects

Responsible for:

  • Compiling and synthesizing complex data into usable insights, analysis and reports
  • Implementing new processes with the objective of being simple, clear, and transparent
  • Ensuring charges and rates are aligned with agreement rates and agreed quotes
  • Maintain payments registers
  • Ensuring team compliance with Anti-bribery & Corruption and Information Management and Data Privacy requirements
  • Leading interfaces with key internal and external stakeholders to influence outcomes

What we need from you:

  • Experienced in vendor and complex project management and/or large commercial deals that have multiple impacts on multiple stakeholders
  • Innovative and experienced problem solver; quickly able to generate and compile financial reporting and able to articulate ideas clearly to senior management
  • Strong analytical skills; quickly understand business needs, cultural practices and stakeholder expectations for different projects
  • Strong business partnering and strategic thinking; with strong listening skills backed up by an understanding of the businesses' strategies, commercial and reputation impacts and opportunities in the region
  • Strong writing skills; able to create written content, including power point, for engagement materials, briefs, executive decision documents etc.
  • Integrative working style; ability to work in cross-functional, multi-cultural teams and across time zones, and deliver challenging projects without formal control
  • External mindset, with deep appreciation of unique cultures and rural values
  • A learner mindset - being a role model in your levels of curiosity and reflection and encouraging people to learn from their mistakes and successes.

Flexible working:

Shell supports flexible working arrangements, subject to local regulations and legislative frameworks. If this is of interest to you, please describe in your application the type of flexible working arrangements for which you would like to be considered (e.g. part-time, job share).

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAdministration, Analytics & Reporting, Project Management, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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