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LPP
LPP
location iconLocations: Kraków
level iconLevel: specialist
published 2021/09/18
We are a Polish family business and one of the fastest growing clothing companies in the region of Central and Eastern Europe. We manage five fashion brands: Reserved, Cropp, House, Mohito, and Sinsay. For 30 years we have been successfully operating in Poland and abroad, offering its collection in traditional stores already on 25 markets, including in such prestigious capitals as London, Berlin, Tel Aviv or Moscow.

We are ambitious, which means that we are constantly looking for new challenges and striving to improve. Our biggest strength is our team, which today consists of more than 22,000 talented people. Their passion motivates us to still have the energy and courage to reach for more.

Do you want to be a part of something special? Join us!

We are currently looking for an Employee to join our new E-commerce Team operating within the Omnichannel Sales Department of the HOUSE brand as:
Customer Service Specialist for the Bulgarian market
Location: Kraków

YOUR JOB WIL BE TO:

  • Respond to requests, queries from the online shop customers, assistance via phone and e-mail
  • Handling of returns and complaints from the customers
  • Processing challenging requests and notifications
  • Cooperation with external stakeholders (e.g. shipping and logistics, payment systems
  • Support for all delivery matters received from the online shop
  • Analysis, support and monitoring of the customer service processes

WE ARE LOOKING FOR A PERSON WHO:

  • Has experience in customer service and Call Center (nice to have)
  • Is characterized by high interpersonal and communication skills
  • Is resistant to stress
  • Is characterized by precision and detail orientation
  • Is well familiar using the computer (including MS Office) very good knowledge is mandatory

WE OFFER:

  • Stable employment in a company with a well established position in the clothing market
  • Work in a company with clear and transparent values that shape our organizational culture
  • An opportunity to co-create one of the largest e-commerces in the fashion industry
  • An employment contract
  • A creative, informal working atmosphere and full freedom of dress - wear what you like
  • Discount coupons for shopping at LPP stores
  • Additional benefits (health care, sports card, life insurance on preferential terms, Christmas gifts)
  • Access to an e-learning platform offering a wide range of free courses
  • Employee volunteering programs
If you are interested, feel invited to apply.
Please add the following clause: I agree to the processing of my personal data contained in the job application necessary for the recruitment process (Journal of Laws 1997 no.133 item 883).

Details

  • iconCustomer Service
  • iconBulgarian, English
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (4)

selected offers

Career Opportunities for Hungarian Speakers
flag English, Hungarian
locationKraków
Career Opportunities for Czech / Slovak Speakers
flag English, Czech, Slovak
locationKraków
Career Opportunities for Danish Speakers
flag English, Danish
locationKraków

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