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beign your career journey with accenture

Accenture
Accenture
location iconLocations: Gdańsk
level iconLevel: specialist

OTB Specialist

with Spanish(work location: Gdansk)

OTB Specialist with Dutch (work location: Gdansk)

What will you do as OTB Specialist?

  • Timely and accurately process orders and review issues related to automatically processed orders.
  • Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
  • Receive and drive timely resolution of order-related customer queries and complaints.
  • Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.
  • Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.

You will also maintain work relations with:

  • External Customers.
  • Supply Chain Management and other internal stakeholders
  • Local Order to Cash Operations
  • Shared Service Center Delivery Network O2C Operations.

Qualifications of OTB Specialist

What do we expect?

  • 1-3 years of experience in Customer Service or other related Order-to-Cash processes.
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
  • Highly Customer oriented. Good communication and interpersonal skills.
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
  • SAP experience valuable. Advanced MS Office.
  • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Dutch
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconFinance & Accounting, BPO/SSC
  • iconEnglish, Dutch
  • iconGdańsk, pomorskie

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