Customer Service Representative
with German
Customer Service Representative with German
What will you do:
As Customer Service Representative, you will assist our customers to solve issues concerning our online advertising products and answering all their product related questions.
- Optimize campaigns and pitch features for customers
- Manage account activation and optimization, campaign, budget, troubleshooting and keywords queries
- Manage complaints, fraud, and account hijacking queries
- Processing of billing and payment
What do we expect:
- Fluent English and German (min.C1), great communication skills
- Previous B2B experience would be an asset
- Ability to understand current clients’ processes and needs and resolve quickly their queries
- Ability to work in a dynamic environment and offer support on different communication channels
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
