Junior Customer Service Specialist
Junior Customer Service Specialist with Danish
What will you do?
Customer Service activities related to service and repair requests from the customers over the phone or via e mail
Validation of contractual agreements related to Service and Repair process
Order management and returns management activities in SAP
Coordination of service and repair process with internal teams and spare parts vendors
Ensures resolution of queries within the contractual metrics
Dedicated activities within the Order Management process such as order acknowledgement, validation, integrity checks both for internal and external customers
Verifying and monitoring the received orders to assure correctness
Communicating any issues to customers or suppliers
Being an active and supportive member of the team focused on team targets
What do we expect ?
Very good English and Danish min. B2
Microsoft Office package knowledge Excel, Word, PowerPoint
Preferably experience in customer service
Good understanding and hands on experience in OTC or Order Management processes
Well established analytical skills, time and priorities management
Agility to learn fast and work in dynamic, ever changing environment
Experience in working with SAP would be an asset
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
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