Customer Service Specialist
with English and Finnish
What will you do?
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Customer Service activities related to service and repair requests from the customers over the phone or via e mail
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Validation of contractual agreements related to Service and Repair process
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Order management and returns management activities in SAP
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Coordination of service and repair process with internal teams and spare parts vendors
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Ensures resolution of queries within the contractual metrics
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Dedicated activities within the Order Management process such as order acknowledgement, validation, integrity checks both for internal and external customers
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Verifying and monitoring the received orders to assure correctness
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Communicating any issues to customers or suppliers
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Being an active and supportive member of the team focused on team targets
What do we expect ?
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Very good English and Finnish min. B2
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Microsoft Office package knowledge Excel, Word, PowerPoint
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Preferably experience in customer service
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Good understanding and hands on experience in OTC or Order Management processes
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Well established analytical skills, time and priorities management
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Agility to learn fast and work in dynamic, ever changing environment
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Experience in working with SAP would be an asset