What will you do?

• Customer Service activities related to service and repair requests from the customers over the phone or via e mail

• Validation of contractual agreements related to Service and Repair process

• Order management and returns management activities in SAP

• Coordination of service and repair process with internal teams and spare parts vendors

• Ensures resolution of queries within the contractual metrics

• Dedicated activities within the Order Management process such as order acknowledgement, validation, integrity checks both for internal and external customers

• Verifying and monitoring the received orders to assure correctness

• Communicating any issues to customers or suppliers

• Being an active and supportive member of the team focused on team targets

What do we expect ?

• Very good English and Finnish min. B2

• Microsoft Office package knowledge Excel, Word, PowerPoint

• Preferably experience in customer service

• Good understanding and hands on experience in OTC or Order Management processes

• Well established analytical skills, time and priorities management

• Agility to learn fast and work in dynamic, ever changing environment

• Experience in working with SAP would be an asset