Customer Service Junior Specialist
Customer Service Junior Specialist
What will you do:
As a key player in the Global Customer Solutions Team, the Global Customer Support (GCS) Agent will have responsibility to monitor and respond to clients’ specific typology of requests (invoice copies etc.) in line with service levels agreed with the client and to ensure that proper quality control checks are performed. The agent will be the first point of contact for thousands of customers as well as internal stakeholders and as such will need to deliver timely, accurate and predictable service.
- Work with delivery team to ensure time results
- Identify and respond to customers' requests
- Ensure all queries are processed as per SLA’s (Service Level Agreements) and KPIs (Key Performance Indicators) which are set out for the team
- Take ownership of customers’ issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
- Demonstrate an in-depth knowledge of products and services offered by the client
What do we expect from you?
- Proficient English verbal and written
- Strong drive for results and the ability to manage multiple initiatives simultaneously
- Ability to deal with and react effectively to demanding SLA-driven environment without compromising quality or efficiency
- Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
- Strong attention to detail and a well-organized, structured approach to work and good communication skills
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
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