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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
remote recruitment
published 2021/09/17
We are looking for:
Data Analyst - Internal Audit & Investigations

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for an experienced Operations Analyst to join our Operations Team within our global Shell Internal Audit & Investigations team (SIAI).
The purpose of Shell Internal Audit and Investigations is to deliver Independent, Courageous and Actionable insights that assures Shell's sustainably delivers the World Class Investment Case, upholds a strong Societal License to Operate and Thrives in the Energy Transition.

The purpose of the Operations Team is to provide internal operational support to allow SIAI to operate in most effective and efficient way. These support activities include scheduling of engagement teams, provisioning of SIAI Management information, supporting the annual planning process including reporting to the Board and committees, coordination and administration of our Global Helpline and supporting systems and tools that are specific to our processes.

Every Operations Analyst will focus on the provision of several key operational support activities but is expected to provide coverage and adequate backup for the other support activities if and when needed.

The Operations Analyst supports the following key activities:
1. The provisioning of timely and accurate Management Information to the SIAI Leadership Team to support the monthly Business Performance Review based on predefined criteria
2. Administration and 1st line (functional) support of tools and systems supporting our business processes e.g. MetricStream, Global Helpline, SharePoint and websites
3. Work closely together with Professional Practices Associates to keep our training portal and dashboard evergreen

Key accountabilities include:

- Safeguard data quality in our tools and systems especially MetricStream, Global Helpline and the case Management system
- Collect and analyze operational data in support of SIAI’s Management Information portfolio (e.g. monthly Business Performance Review dashboard, MetricStream Data Quality, completed and overdue SIAI training, etc) against predefined KPI’s
- Administration and 1st line support of tools and systems enabling our business processes e.g. MetricStream, Global Helpline, case management, SharePoint and websites
- Maintain good working relationships with IT and external suppliers to escalate tool and system related issues which can’t be solved by 1st line and follow through to resolution
- Supporting SIAI Business Application Owners e.g. development, implementations and testing of (IT) change requests, User Acceptance testing resulting from system / platform upgrades etc
- Creation of SharePoint sites and SIAI specific webpages; support the page owner to ensure the content remains evergreen and if site / page is no longer required is cleanse and decommission the sites/pages
- Support the continuous improvement of our tools, systems SharePoint environment and webpages
- Work closely together with Professional Practices Associates to keep our training portal and dashboard evergreen


• Good IT (SAP, SQL and MS Excel) and analytical skills and proven experience with data visualisation tools like PowerBi and SpotFire
• Good communication (written and verbal) and interpersonal skills - ability to create insights from a wide range of different data sets and communicate effectively at several (usually more senior) levels in the organisation
• In-depth understanding and adherence to relevant IT and Data regulation / policies (e.g. IT security controls, Data Privacy, Information Classification etc.)
• High standards of personal integrity
• Professional, self-motivated and reliable – proven track record of delivery and quality work

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, Audit, BPO/SSC
  • iconKraków, małopolskie

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