Your responsibilities will include:
- Leading the team, settings objectives, coaching, developing and motivating team members
- Overseeing the final quality of transfer agent team by ensuring:
- all transactions/investigations are processed according to given deadlines
- timely escalation of problems and highlighting of operational incidents
- quality objectives are met - Fostering innovation and efficiency by active participation in innovation projects and quality improvements
- Preparing and updating reports regarding team performance and risk mitigation
- Maintaining superior relationship with internal and external stakeholders
- Driving/participating in conference calls with other departments and spoke locations
- Ensuring that operational procedures are being updated on regular basis
- Conducting yearly appraisals process with employees
- Conducting recruitment process
Requirements:
- Minimum 3 years of work experience in operational area and at least 1 year on Team Leader position
- Experience in securities services, funds industry or related areas of financial services would be a strong asset
- Fluency in English and French
- Stress resistance and ability to work under tight deadlines
- Great leadership skills
- Ability to motivate and develop team members
- Exceptional verbal and written communication skills
- Strong time management and organisational habits
- Client focused - able to build productive and collaborative working relationships with stakeholders
We offer:
- Stable employment on the basis of full-time job contract
- Supportive and friendly work environment with many opportunities to integrate with your colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
- A culture of inclusion that values each employee’s unique perspective
- Wide range of trainings and development opportunities
- Opportunities to grow within the organization including 6 Career Paths to choose from
- Attractive benefits package (medical care, Multisport card, life insurance, pension plan, Lunch card, benefits from available cafeteria, and many more)
- Co-funding of language courses
- Prestigious work location near Rondo Daszyńskiego