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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Legal Information System Support

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Legal Information System Support (LISS) is the central support operations team for all of the Legal departments / end users, delivering cost effective, high quality day-to-day training and support for Legal information systems, including but not exclusively, Legals Core Application suite Metratech - Team Connect and AFA module, Ticketing System, SharePoint, Legal World and Legal Document Management System (LDMS).

LISS is instrumental in ensuring uptime and support of all of Legals core application once in production and plays a significant role will rolling out new systems.

  • Legal World is a core legal application portal for all online legal information. This site is used for legal communication, collaboration and simplify compliance with document filing and Records Management.

  • LDMS is another core legal application that is essential for central document repository for Shell Legal for the systematic filing of information generated in the course of providing advice to the businesses/functions.

Operations and support for the Legal Departments Core Applications

  • Governance, design, operations systems abilities – with Ticketing systems (ServiceNow) and SharePoint Management.

  • LDMS Management - Search, Standardising Language, Categorizing, Assessment, Permissions etc.

  • Defining best practices and serve as a business partner for use of Office 365 offerings, including Exchange Online, SharePoint Online, OneDrive, O365 Groups and Teams.

  • Train on and support Ticketing System Applications.

  • Maintain relationships with the stakeholders and stay apprised of latest collaboration technologies.

  • Develop and document operations processes and procedures for Office 365.

  • Creating Sites and Libraries for Sharepoint online.

  • Permission / Metadata Management for Sharepoint online.

  • Provide general End-User training.

  • Help troubleshoot end-user issues and escalate to the appropriate support teams and follow up closely till resolution.

  • Interface with direct IT team, supporting Legal Document Management System.

  • Performs other duties as assigned.

  • Support and provide guidance to site owners and staff regarding classification, protection and sharing of confidential information and use of appropriate and approved tools

  • Follow-up on IM compliance reporting and help remediate issues

  • Assist and educate individuals and teams on IM compliance requirements

  • Ensure that sites have assigned site owners who understand their roles.

  • Respond to and co-ordinate response to issues from site reviews, incidents, compliance reporting & audits.

  • Support and provide guidance to site owners and staff regarding identification and declaration of records.

  • Ensure that contributors to a site are aware of the records held in the site and the responsibilities to identify and declare those records.

Experience and Qualifications required:

  • Strong knowledge of and/or experience with the assigned business.

  • Experience with 0365 at intermediate level.

  • Basic coding knowledge (HTML/CSS) is a plus.

  • ServiceNow experience is a plus.

  • iManage expertise is a plus.

  • Have a passion for information management and IT.

  • Strong time management skills and multi-tasking capabilities.

  • Well-developed written and verbal communication and presentation skills.

  • Strong in written and spoken English.

  • Ability to pro-actively create a strong sense of community and team working

  • Ability to prioritize workload and ensure critical activities are recognized, given priority and are delivered against deadlines.

  • Ability to work in a fast-paced, demanding, rapidly changing environment.

  • Strong engagement skills, working with team at all levels on regular basis.

  • Ability to work virtually and engage and collaborate with stakehoders in a virtual environment.

  • Working in the European and Americas time zone.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconIT, BPO/SSC
  • iconKraków, małopolskie

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