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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
remote recruitment
published 2021/09/07
We are looking for:
Digital&Social Excellence Adv Licensees with Spanish/Portuguese

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

You get to be a digital and social media specialist that will contribute to the success of our Retail licensing business. You will grow in a supportive global company with over 46,000 (growing to 55,000 by 2025) retail service stations across 80 countries, powering the lives of millions of people.

The world is changing fast and Shell is changing too – not only to keep up with the external pace, but also to anticipate and shape a different future. The new integrated Corporate Relations function will deliver value by supporting our strategy and sectoral approach and improving policy and advocacy outcomes. We will bring the outside in and secure and drive Shell’s reputation and values. Drawing on a strong base of professional excellence, we aspire to be best-in-class at achieving integrated outcomes through effective engagement and communication with external and internal stakeholders.

Where you fit in:

The Shell Retail Licensing business is an all-round offer, like a franchising model, designed to help licensees become a successful, profitable fuels and convenience retailer under the Shell brand. We provide all the retail, commercial and operational support needed to deliver an optimised customer experience through digital.
Digital Excellence Advisors will serve a fundamental role by delivering strategic counsel across digital and social projects to ensure best in class methodology and content effectiveness. Situated within the Digital and Social CoE, we set the Shell group strategy across all digital and social media platforms. This team ensures we can deliver unparalleled customer experiences while ensuring the stewardship of the Shell brand in digital channels. We work closely with some of the largest technology platforms in the world to maximise the performance of our content, and with a broad remit for innovation which delivers material impact on business performance.
Our team of advisors bring expert knowledge and experience across web, email, app and social media marketing.

What’s the role?

As a Digital Excellence Advisor for Licensee markets, you will be the vanguard for Brand Standards at the market level by partnering closely with key stakeholders across all lines of business and functions within a range of regions. You will ensure our central digital and social strategies are market-relevant, while also advocating central guidelines within region.
You will enable our digital excellence model by being the focal point for social channel requests and emerging technologies from local markets, sharing market priorities with the central Products and Innovation team, and promoting and enabling the CoE’s technologies and solutions at a local level.

Your role will include:

• Proactively support, advise and coach internal and external stakeholders to get the most out of Shell’s digital services, ensuring best-in-class execution.
• Facilitate the editorial process and approvals, in line with the Shell Brand, retail business, digital strategies and content plans.
• Support regional and in-market digital measurement activities by interpreting data and providing optimisation insights, tying digital marketing activity to business value.
• Partnering with the digital delivery team (Accenture) to meet targets, including prioritisation of marketing activities to ensure deadlines are met with high quality outputs, in line with business expectations.
• Leading the local roll out of new technologies and platforms related to digital and social channels.

What we need from you:

When it comes to nurturing collaborative stakeholder relations it’s your excellent people skills that will make the difference. You will build long-term relationships, collaborate and have influence with customers, partners and other external parties to get the most value of digital from content ideation to wireframing, development and publication.

Furthermore, you will have:
• A bachelor’s or master’s degree, in IT and/or Marketing (or equivalent professional experience).
• Substantial and comprehensive knowledge of social media platforms and digital marketing, with a clear and proven passion for the industry.
• Digital communications expert, with comprehensive experience in managing websites and social media campaigns.
• Proven experience with content management systems, including Adobe Experience Manager, Sprinklr and Newscred.
• Thorough knowledge of digital and social analytics, able to interpret reports and dashboards across a variety of tools.
• Thorough knowledge of SEO and social media optimisation.
• Exposure to running local marketing campaigns.
• Working knowledge of direct email marketing and push messaging solutions and campaigns.
• Excellent written and spoken English.
• Professional working proficiency in Spanish or Portuguese.
• Excellent interpersonal skills, with ability to influence outcomes at a senior level

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconEnglish, Spanish, Portuguese
  • iconKraków, małopolskie

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