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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
remote recruitment
published 2021/09/10
We are looking for:
Internal Communications Content Advisor

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Purpose:

This role is within the Internal Communications & Engagement team (part of Corporate Relations), established to develop and execute Shell’s internal communications strategy on a global basis. The team supports the delivery of Shell’s business goals and priorities by ensuring consistency in strategy, systems, processes and tools across corporate, business and functional internal communications.

The key objectives of the IC team are to: connect staff with strategy to ensure each employee understands their personal contribution to the company’s success; connect leaders with staff at all levels to strengthen employee engagement and motivation and drive a high performance culture; and connect the organisation with the external world and customers. The Internal Communications Content Adviser serves as a strategic content development and execution partner and builds collaborative relationships with key internal stakeholders to strengthen employee engagement and business performance across Shell. This position serves as a strategic writer and content delivery specialist.

  • Builds collaborative partnerships with IC&E colleagues who work closely with various businesses

  • Provides proactive recommendations on best use of content and channels to further connect employees to performance

  • Works with reports and data analytics for channels and tools used in IC and provides advice based on the insights.

  • Develops, writes, and manages effective content as assigned; deliverables can include articles, strategic narratives, speaking points, web page content, digital banners, posters, PowerPoint presentations, brochures, handouts, video scripts, infographics and other strategic IC content in communications plans and briefs inorder to support leaders in their drive to connect employees to business performance and Shell culture.

  • Delivers fit-for-purpose content effectively and efficiently within the IC “consultancy” model of delivery based on high interdependencies across specialised practice areas Develops subject matter knowledge of major business, functional areas or programmes assigned to serve, especially the key business priorities/challenges/opportunities

  • Works with other IC content contributors – including Content team members, contracted writers, channel Advisers and related delivery and execution professionals – as needed to maintain quality control and timely delivery.


• Demonstrated ability to write, edit and proofread at advanced skilled level in the English language for a variety of audiences.

• Diploma or degree in communications, PR or journalism or Technical Writing certificate/diploma is an asset

.• Ability to work independently and exercise good judgment and decision making.

• Experienced editor (substantive and copy).

• Ability to use Microsoft Office applications (Word, Excel, PowerPoint, SharePoint) required

• Experience with Premiere Pro and Adobe is a plus.

• Experience in digital and social media content development and execution is a plus.

• Demonstrated project management skills; a proven ability to work to deadlines while managing multiple tasks in a fast-paced environment with constantly shifting priorities.

• Strong attention to detail and able to learn new material quickly.

• Strategic thinker and problem solver who can think outside the box.

Special challenges:

Delivering results under time pressure and competing interests. Ability to learn how to translate the communications plans prepared by others in order to develop and deliver strategic and fit-for-purpose content and materials required for the business.

Knowledge of the broader communications/external relations function to enable successful strategic counsel would be an asset.

Business circumstances/time zones in the global organization may require some flexibility in the working hours

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

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