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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Segment Architecture

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Description:

Segment Architecture ensures the business value of IT solutions is maximized by applying knowledge of the business needs and opportunities, the existing portfolio of IT applications, and the current and emerging technology and IT service capabilities. They support and enable the execution of the Strategy and Plans for the Portfolio of applications.
The Segment Architect an integral member of the Business IT and the Shell Architecture IT teams, helping to shape the future of the Line of Business portfolio.


The Segment Architect will have a strong technical background of implementing complex and robust enterprise wide architectures and will be expected to work the relationship angle as well as be the designer. This is a key requirement of the role. This relationship aspect has multiple dimensions: BI managers, competency center leaders, other Line of Business Architects, Group Architects, and project teams.

Other accountabilities are as follows:

• Work with the Lead Segment Architect to maintain the segment architectures, application portfolio inventory, landscape diagrams and lifecycle maps for the applications within the portfolio.
• Identify and propose potential portfolio changes and improvements, including decommissioning. Develop and maintain application roadmaps for the portfolio.
• Work directly with the Business Interface IT Managers and Delivery Vertical teams to implement the target portfolio and address architecture issues in the application portfolio. Monitor applications portfolio health and address chronic deficiencies.
• Work with the Business Interface IT Managers, Delivery Vertical teams, Business Process Owner and Business Architects to provide consultancy on architecture and portfolio matters. This includes, but is not limited to benchmarking of the portfolio against external practice; externalisation efforts to keep a highly visible external perspective; advise on any project issues; advise touch points with other Lines of Business and opportunities to leverage applications, processes etc.
• Advise and give input to development of domain IT strategy.
• Work closely with Lead Segment Architect and other architects to assure an efficient applications landscape and adherence to prevailing standards and guidelines.
• Develop and maintain segment architecture including target selections.
• Ensure architecture artifact quality and retention in appropriate tools
• Guide and support project teams and solution architects on the use of segment and reference architectures. Provide, or make available through others, technical expertise and support to project and support personnel on IT matters in the portfolio.
• Participate in governance processes, e.g., assurance review and signoff, and share all relevant needed documentation. Participate as required at the Architecture Review Board and relevant IT Leadership Teams.
• Facilitate Architecture Risk Assessments on projects, and conduct Assurance Reviews and Stage Gate signoff for medium and low risk projects, involving data, technical and integration architects as needed
• Participate in and contribute to the Line of Business segment architecture network.
• Provide support to Solution Architects, including overall development and coordination of solution architects working in the portfolio (e.g., coaching, mentoring, input on resourcing decisions.)
• Work with Line of Business and Group level enterprise and reference architects to develop and improve standards and reference architectures (Data models, application architecture standards, integration architecture standards, etc.)
• Maintain knowledge of compliance and regulatory requirements, including data privacy regulations (e.g. GDPR), and ensure that those are included in architecture strategy and design decisions.
• Proactively review segment portfolio with ITM and business to maintain the alignment on how personal data is managed and handled properly.
• Lead natural teams towards increasing value and decreasing risk of data.

Skills & Requirements:

• Knows the TOGAF 9 standards, understands the Architecture Framework and is able to explain the role of architecture in IT processes/organisation
• Understands the IT Strategic Roadmap and knows there are related reference architectures and roadmaps for Cloud, Mobile, Integration, OpenSource, Big Data etc.
• Knows the Enterprise Architecture website and is able to use it
• Understands what is segment architecture and the link to portfolio management and platforms
• Understands the fundamentals of relevant architectures (process, data, application, integration) and is able to use it with help in solution architecture
• Knows the Target Operating Environment (TOE)
• Knows relevant IRM standards for Architecture
• Has basic understanding of how to use the standard architecture tools
• Typical Years of Experience: 7 to 12 years in IT with some IT leadership experience
• Minimum Education or Certification: Degree related to IT

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

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