In the Order to Cash organization, we are looking for a Cash Customer Service Representative who will be responsible for Order Management, Order Fulfillment and Billing activities to provide excellence in customer experience.

The Customer Service Associate/Senior Associate will be responsible to perform a broad set of activities reaching from receipt of standard customer orders up to delivery, including timely and effective resolution of issues related to incomplete orders, delivery blocks and billing related activities. These activities include handling of customer complaints and returns as well.

What will you do?

• Maintain a positive, empathetic and professional attitude towards customers.

• Acknowledge and resolve customer complaints/inquiries.

• Keep records of customer interactions, transactions, comments and complaints.

• Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback.

• Optimization of the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.

• First point of contact in case of escalations.

• Analyze key metrics and perform root-cause analysis, as needed.

• Process and ensure that all return requests comply with the Return policies including appropriate approval and documentation.

• Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.